
The Head of Customer Success & Support role leads the global post-implementation experience for Ripple Treasury, a high-growth SaaS business serving enterprise finance organizations. This leadership position oversees Customer Success, Support, and Education teams to drive revenue retention, product adoption, and customer advocacy. Key responsibilities include managing renewal strategies, implementing AI-powered tooling to scale operations, and building a strategic customer reference program that directly supports sales efforts. The role appeals to leaders seeking to shape a customer-obsessed culture within a mission-driven FinTech company. It offers the opportunity to sit on the leadership team, influence product direction, and work with a globally distributed team across North America, Europe, and Asia-Pacific.



















