Case Manager

About the Organization

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, D.C., serving the District's residents since 1962. Our vision is to create a city of thriving communities and self-sufficient residents, guided by our mission to "Unite People with Opportunities." UPO is deeply committed to attracting and retaining outstanding, diverse staff who will enhance our engagement and service within our communities.

About the Role

As a Case Manager for the Permanent Supportive Housing Program (PSHP) within our Community Health division, you will play a pivotal role in helping clients achieve housing stability and self-sufficiency. This position exists to bridge the gap between vulnerable individuals and the resources they need to rebuild their lives.

In this role, you will lead the assessment, planning, and coordination of supportive services for clients on your caseload. Your day-to-day involves recognizing client strengths, identifying barriers to self-sufficiency, and developing individualized service plans. You will act as a vital link, connecting clients with both formal resources (such as food assistance and youth services) and informal community supports to maximize their quality of life. You will also collaborate closely with property management companies to ensure living arrangements remain suitable and address any maintenance or tenant concerns. Success in this role requires a trauma-informed, culturally competent approach to working with individuals experiencing homelessness, mental health challenges, or substance use disorders.

Hiring Process

Interested candidates should submit their cover letter and resume online via our website at www.upo.org. Please note that this position is covered under a collective bargaining agreement.

If an offer is extended, the selected candidate will be required to successfully complete a criminal background check, FBI fingerprinting, and a pre-employment drug screening as applicable.

Equal Opportunity

UPO is an Equal Opportunity Employer. We are dedicated to fostering a diverse workforce that reflects the community we serve.