Referral Coordinator

About the Role

As a Referral Coordinator, you serve as the warm, authentic, and compassionate first point of contact for our participants. Your mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time and in the right way, while actively encouraging them to utilize our virtual care platform for a self-led journey.

In this position, you will support participants in making informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether engaging via telephone, text, email, or our digital platform, your focus is on delivering a friction-free experience that empowers individuals to navigate their health and wellbeing journey with confidence.

Our Commitment to Diversity and Inclusion

Maximus is dedicated to cultivating a culture of diversity, equity, and inclusion throughout the recruitment process. We understand that feeling included has a profound impact on personal wellbeing, and we are committed to ensuring that no job applicant receives less favourable treatment due to any personal characteristic.

We are proud to be a Disability Confident Leader, reflecting our dedication to the recruitment, retention, and career development of people with disabilities and long-term conditions. Under the Disability Confident scheme, we offer a guaranteed interview to any applicant with a disability who meets the minimum requirements for the role. We also strive to provide reasonable adjustments during the recruitment process for those who require them.

Application Instructions

When completing your job application, you will find a specific question regarding the Disability Confident Guaranteed Interview Scheme. If you have a disability and meet the essential criteria for this position, selecting this option will ensure your application is reviewed for a guaranteed interview. Your application details will be shared only with the hiring manager and the local resourcing team.