Referral Coordinator
Not Disclosed•Full-TimeOn-site
location_onDowntown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States
About the Role
As a Referral Coordinator, you serve as the warm, authentic, and compassionate first point of contact for participants entering our service. Your mission is to guide individuals through the triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time, encouraging them to utilize our virtual care platform for a self-led journey while supporting those who require alternative pathways.
In this position, you will facilitate informed choices regarding care options, exploring in-house, sub-contracted, and adjacent services. Your day-to-day involves processing referrals across multiple channels, managing a caseload of unassigned participants, and capturing sensitive data with accuracy and empathy. You will work within a framework of standard operating procedures to ensure high-quality service delivery, safeguarding, and continuous improvement.
Hiring Process
We are committed to a fair and transparent recruitment process. If you meet the essential criteria and identify as having a disability, you may be eligible for our Guaranteed Interview Scheme under the Disability Confident Leader status. Please indicate your interest in this scheme during your application; if selected, you will be invited for an interview.
Equal Opportunity & Culture
Maximus is dedicated to cultivating a culture of diversity, equity, and inclusion. We believe that feeling included has a dramatic impact on personal wellbeing and are committed to ensuring no job applicant receives less favourable treatment due to any personal characteristic. We actively review and consider reasonable adjustments for applicants who express a need for them during the recruitment process.
Work location
Work model: On-site
Downtown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleDeliver brief interventions and advice in line with government guidelines
- check_circleEngage with unassigned participants via phone, text, and virtual platforms to drive intervention onboarding
- check_circleGuide participants through the onboarding process and support informed care pathway choices
- check_circleImplement standard operating procedures and adhere to data protection and safeguarding policies
- check_circleConduct triage and assessment of participant needs, preferences, and goals
- check_circleReceive and process service referrals via multiple channels including email, text, and telephone
- check_circleManage participant data capture, including minimum data sets, consent, and vulnerability assessments
- check_circleMonitor referral dashboards and manage caseloads to ensure timely service delivery
Requirements
- verifiedProven track record in customer-facing role (face-to-face and telephone)
- verifiedExperience with Case Management Systems
- verifiedExperience supporting vulnerable individuals through change
- verifiedExperience with Microsoft Office
- verifiedExperience in health, community, or social care environment
- verifiedUnderstanding of social determinants of health
- verifiedUnderstanding of population-based approaches
- verifiedUnderstanding of behaviour change principles
- verifiedMotivational interviewing skills
- verifiedCommitment to flexible working (evenings and weekends)
Nice to Have
Relevant health coaching qualification or an accredited health coaching skills programme. Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard. Seeks self-improvement.
Similar Job Opportunities
Frequently asked questions about Referral Coordinator at Maximus
What does a Referral Coordinator at Maximus do?expand_more
In this Referral Coordinator at Maximus role, you will deliver brief interventions and advice in line with government guidelines; engage with unassigned participants via phone, text, and virtual platforms to drive intervention onboarding; guide participants through the onboarding process and support informed care pathway choices; and implement standard operating procedures and adhere to data protection and safeguarding policies.
What are the requirements for this Referral Coordinator role?expand_more
To qualify for the Referral Coordinator at Maximus position, applicants should have: Proven track record in customer-facing role (face-to-face and telephone); Experience with Case Management Systems; Experience supporting vulnerable individuals through change; Experience with Microsoft Office; Experience in health, community, or social care environment; and Understanding of social determinants of health.
Where is the Referral Coordinator role at Maximus located?expand_more
Referral Coordinator at Maximus is based in Downtown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States. This is a on-site role.
Is this Referral Coordinator job remote, hybrid, or on-site?expand_more
Maximus has listed this Referral Coordinator role as on-site.
How much experience is required for this Referral Coordinator role?expand_more
Candidates for Referral Coordinator at Maximus should have mid level.
What skills do you need for the Referral Coordinator role at Maximus?expand_more
Key skills for Referral Coordinator at Maximus include Microsoft Office; Case Management System; Motivational Interviewing; Conversation Frames; Patient Activation; Data Processing; Data Management; and Standard Operating Procedures.
What category does the Referral Coordinator role belong to?expand_more
Referral Coordinator at Maximus is part of the Healthcare & Nursing job category on Recrutus.
About Maximus
Maximus is a company based in McLean, Virginia, operating within the government administration industry. The organization delivers transformative technology services, digitally enabled customer experiences, and clinical health services designed to improve public outcomes. Its primary focus involves moving individuals forward through these specialized solutions.
The workforce is driven by a commitment to making vital services accessible to the general public. Employees support the specific missions of government customers to ensure effective service delivery. The company emphasizes the impact of its work on changing lives through its operational framework and service offerings.
Browse more roles: All Maximus jobs, Healthcare & Nursing jobs on Recrutus.