Referral Coordinator

About the Role

As a Referral Coordinator, you serve as the first point of contact for participants, providing a warm, authentic, and compassionate welcome to our services. Your primary mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will support participants in accessing the right intervention at the right time and in the right way, while actively encouraging them to utilize our virtual care platform for a self-led journey.

In this role, you will help participants make informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether through a professional service, compassionate communication, or effective triage, your focus is on creating simple, clear, and friction-free pathways that support a positive participant experience. You will manage a proactive caseload, engaging with unassigned participants via telephone, text, email, and our virtual care platform to drive successful onboarding.

Our Commitment to Diversity and Inclusion

Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We understand that feeling included has a dramatic impact on personal wellbeing and work to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, reflecting our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. Under the Disability Confident scheme, we offer a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. When you complete your application, you will have the option to apply under this scheme; if you meet the essential criteria, you will be invited for an interview. Your application details will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will also review and consider adjustments for applicants who express a requirement for them during the recruitment process.