
This Digital Operations Collaboration Associate role supports a center-led Customer Experience transformation team within Consumer & Community Banking Operations. The position focuses on integrating digital solutions to streamline omni-channel customer journeys and improve operational efficiency. Key responsibilities include developing strategies to reduce friction, analyzing success metrics to drive data-informed decisions, and preparing executive-level presentations for senior leadership. The role appeals to candidates interested in communications and analytics by offering a collaborative environment that champions innovation and cross-functional partnership. The position is based within a leading financial services firm known for its mission to prioritize customer needs and foster a diverse, inclusive workplace.












