Business Operations Manager - MLAI Admin

About the Team

Join a center-led Customer Experience (CX) transformation team dedicated to shaping omni-channel experiences. Our mission is to identify friction points, align partners, and scale what works to accelerate smarter, more seamless customer journeys. We are part of Chase, a leading financial services firm helping nearly half of America's households and small businesses achieve their financial goals. Our broader goal is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

About the Role

As the Digital Operations Collaboration Lead in the CX transformation team, you will lead initiatives that seamlessly integrate digital solutions with the Consumer & Community Banking (CCB) Operations Digital Champion team. This role exists to reduce friction and enhance customer experiences across omnichannel platforms by developing and implementing strategies that drive operational efficiencies.\n In this position, you will partner with cross-functional teams to identify and prioritize initiatives that improve customer satisfaction and drive strategic growth. Your day-to-day involves tracking and analyzing key success metrics to provide insights that inform strategic decisions, ensuring our digital initiatives align with business objectives and customer needs. By championing innovation and continuous improvement, you will foster a culture of collaboration and excellence, ensuring our digital offerings remain competitive and impactful.

Hiring Process

Candidates selected for this role will be invited to participate in a series of interviews designed to assess technical capabilities, strategic thinking, and cultural fit. The process typically includes a recruiter screening, followed by interviews with hiring managers and team members to discuss specific project experiences and problem-solving approaches.

Equal Opportunity & Culture

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.