Customer Experience/Service Technology Business Consultant
Not Disclosed•Full-TimeOn-site
location_on622, Villa Street, Mountain View, Santa Clara County, California, 94041, United States
About Accenture Song
Accenture Song is a new breed of agency dedicated to the Experience. For us, customer experience is not an add-on; it is foundational to who we are and how we empower our clients. As the world's largest and most disruptive agency, we drive lasting growth by helping clients design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful.
We operate through three core pillars: transforming organizations through standout products and services; building and delivering award-winning campaigns to engage customers at scale; and piloting, integrating, scaling, and running the platforms that underpin the world's greatest experiences. In the digital economy, content and the customer experience it fuels are vital expressions of a brand's voice. We offer an end-to-end approach to the content lifecycle, cutting through complexity to improve speed to market and relevance at scale.
Work location
Work model: On-site
622, Villa Street, Mountain View, Santa Clara County, California, 94041, United States
Mountain View, California
Key Responsibilities
- check_circleDefine business roadmaps and execute delivery of customer service solutions
- check_circleCollaborate with designers and analytics teams to generate customer-centric insights
- check_circleEstablish relationships with client stakeholders to build long-term partnerships
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Frequently asked questions about Customer Experience/Service Technology Business Consultant at Accenture
What does a Customer Experience/Service Technology Business Consultant at Accenture do?expand_more
In this Customer Experience/Service Technology Business Consultant at Accenture role, you will define business roadmaps and execute delivery of customer service solutions; collaborate with designers and analytics teams to generate customer-centric insights; establish relationships with client stakeholders to build long-term partnerships; and work with technology ecosystem partners to design and implement service platforms.
What are the requirements for this Customer Experience/Service Technology Business Consultant role?expand_more
To qualify for the Customer Experience/Service Technology Business Consultant at Accenture position, applicants should have: 5+ years consulting experience in customer service or digital customer field; 3+ years experience with Cloud (SaaS) solutions for Service; 3+ years experience with Customer service platform technologies (Genesys, NICE, Salesforce, Microsoft Dynamics, Amazon Connect, Google CES); 1+ years experience with Artificial intelligence and front-end digital platforms; 3+ years functional knowledge in two or more areas: customer service transformation, experience design, process implementation, contact forecasting, workforce management, quality management, staffing, training, technology support, IVR design, call routing, reporting metrics, or supplier management; and 1+ years experience with Conversational AI platforms (Cognigy, Netomi, Sierra).
Where is the Customer Experience/Service Technology Business Consultant role at Accenture located?expand_more
Customer Experience/Service Technology Business Consultant at Accenture is based in 622, Villa Street, Mountain View, Santa Clara County, California, 94041, United States. This is a on-site role.