
This remote Associate Project Manager role functions as a Subject Matter Expert in knowledge content management for a contact center environment. The position requires a unique blend of project management skills and specialized knowledge of U.S. immigration law. Key responsibilities include building and maintaining knowledge bases using SharePoint, designing document management workflows, and collaborating with cross-functional teams to ensure agents have accurate, up-to-date information. The role appeals to candidates seeking to leverage their expertise in information governance and plain language writing within a dynamic setting. It offers the opportunity to drive process improvements and automation while working remotely with a focus on operational efficiency and content accuracy.









