Security Alarm Dispatcher
Not Disclosed•Full-TimeOn-site
location_onKinau Street, Makiki Kai, Honolulu, Honolulu County, Hawaii, 96814, United States
About the Team
Securitas Technology is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our collective purpose is to help make the world a safer place while delivering an unparalleled client experience. Our people, knowledge, and technology power a connected ecosystem of health, safety, and security solutions, placing our clients at the heart of everything we do.
About the Role
This full-time opportunity serves as a critical component of our state-of-the-art 24/7 Alarm Monitoring Center. As an Alarm Monitoring Representative, you will function as the frontline of our life safety operations, working a Mid-Shift, 2nd, or 3rd shift schedule that includes holidays and weekends.
Your role is similar to that of a 911 emergency dispatcher, requiring you to respond to alarm signals with urgency and precision. You will manage alarm events, verify security information, and ensure the immediate notification of emergency services such as fire and police agencies. In this high-stakes environment, your ability to prioritize, multitask, and follow procedures accurately is vital to ensuring customer safety and maintaining our commitment to exceptional service.
Hiring Process
Selected candidates will complete a comprehensive paid training class designed to certify their skills as an Alarm Monitoring Operator. To advance, you must pass a final exam demonstrating your proficiency. Additionally, all candidates are required to complete a pre-hire assessment to verify typing speed and accuracy.
Our Culture & Values
We are an equal opportunity employer committed to building a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve. We foster a culture of teamwork and continuous improvement, offering exceptional internal career advancement opportunities for those who join us.
Work location
Work model: On-site
Kinau Street, Makiki Kai, Honolulu, Honolulu County, Hawaii, 96814, United States
Honolulu, Hawaii
Key Responsibilities
- check_circleRespond to incoming alarm signals using automation software according to documented procedures
- check_circleVerify security information and notify appropriate authorities or contacts as needed
- check_circleLog all alarm events and customer information into the automation system accurately
- check_circleEnsure confidentiality of customer data at all times during operations
- check_circleCoordinate with emergency services such as fire and police agencies for life safety incidents
- check_circleAnswer multi-line telephone systems to handle customer inquiries and emergency calls
Requirements
- verifiedHigh School Diploma or GED required
- verified1-3 years work experience
- verified30+ words per minute typing speed
- verifiedPass pre-hire typing assessment
- verifiedPass final exam certifying skill as Alarm Monitoring Operator
Nice to Have
Some college education
Benefits & Perks
check_circleAlarm Monitoring Operator Pay Progression Programcheck_circleShift premium for eligible assigned shiftscheck_circleOpportunity for annual merit pay increasescheck_circlePaid company trainingMedical, Dental, Vision, and Life Insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Data Entry, Typing.
Education: High School Diploma or GED required.
Frequently asked questions about Security Alarm Dispatcher at Securitas Technology
What does a Security Alarm Dispatcher at Securitas Technology do?expand_more
In this Security Alarm Dispatcher at Securitas Technology role, you will respond to incoming alarm signals using automation software according to documented procedures; verify security information and notify appropriate authorities or contacts as needed; log all alarm events and customer information into the automation system accurately; and ensure confidentiality of customer data at all times during operations.
What are the requirements for this Security Alarm Dispatcher role?expand_more
To qualify for the Security Alarm Dispatcher at Securitas Technology position, applicants should have: High School Diploma or GED required; 1-3 years work experience; 30+ words per minute typing speed; Pass pre-hire typing assessment; and Pass final exam certifying skill as Alarm Monitoring Operator.
Where is the Security Alarm Dispatcher role at Securitas Technology located?expand_more
Security Alarm Dispatcher at Securitas Technology is based in Kinau Street, Makiki Kai, Honolulu, Honolulu County, Hawaii, 96814, United States. This is a on-site role.
Is this Security Alarm Dispatcher job remote, hybrid, or on-site?expand_more
Securitas Technology has listed this Security Alarm Dispatcher role as on-site.
How much experience is required for this Security Alarm Dispatcher role?expand_more
Security Alarm Dispatcher at Securitas Technology typically requires 1–3 years of relevant experience at the entry level level.
What skills do you need for the Security Alarm Dispatcher role at Securitas Technology?expand_more
Key skills for Security Alarm Dispatcher at Securitas Technology include Data Entry; and Typing.
What education is required for Security Alarm Dispatcher at Securitas Technology?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Security Alarm Dispatcher role belong to?expand_more
Security Alarm Dispatcher at Securitas Technology is part of the admin job category on Recrutus.