Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_on49999, Yale Drive, Fieldstone Estates, Waldenburg, Macomb Township, Macomb County, Michigan, 48044, United States
About the Team
Hart Medical Equipment is a nationally accredited, premier provider of home medical equipment and supplies. We strive to conduct our patient care operations with the highest standards, offering a full range of products and support services tailored to individual needs.
About the Role
As the first point of contact for our customers, you will provide exceptional service by taking orders, answering questions, and handling complaints. This role is vital to ensuring a positive experience for patients and their families as they navigate their home care journey.
You will engage in active listening to clarify information and diffuse difficult situations with empathy and professionalism. Once competency is approved, you will play a hands-on clinical role by examining, interviewing, and measuring patients to determine appliance needs. You will fit, test, and evaluate devices, making necessary adjustments for proper fit, function, and comfort. Additionally, you will instruct patients on the use and care of orthoses, prostheses, diabetic shoes, and mastectomy products.
Beyond direct patient care, you will coordinate equipment service requests with dispatch for prompt delivery and verify medical necessity and insurance coverage. You will maintain current knowledge of Medicare, Medicaid, and third-party payor sources to ensure accurate documentation and billing. The role also involves maintaining a clean and organized showroom and inventory, while providing product recommendations that complement client needs.
Hiring Process
To apply, please submit your application via our website. By doing so, you agree to the terms of Hart's Application Acknowledgement and Agreement.
Equal Opportunity
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We also provide reasonable accommodation for individuals with disabilities.
Work location
Work model: On-site
49999, Yale Drive, Fieldstone Estates, Waldenburg, Macomb Township, Macomb County, Michigan, 48044, United States
Macomb Township, Michigan
Similar Job Opportunities
Skills, education and keywords
Skills: Data Entry, Computer Proficiency, Typing, Medicare, Medicaid, Orthotic Devices, Prosthetic Devices, Diabetic Shoes, Mastectomy.
Education: High school diploma or GED required.
Frequently asked questions about Customer Service Representative at Hart Medical Equipment
What does a Customer Service Representative at Hart Medical Equipment do?expand_more
A Customer Service Representative at Hart Medical Equipment is responsible for the following: Examine, interview, and measure patients to determine appliance needs and fit; Fit, test, and evaluate devices on patients and make adjustments for proper function; Coordinate home equipment service requests with Dispatch for prompt delivery; and Follow policy and work instructions to ensure Billing Department has correct paperwork.
What are the requirements for this Customer Service Representative role?expand_more
Hart Medical Equipment is looking for candidates who meet the following requirements: High school diploma or general education degree (GED); and 6 months of relevant customer service experience preferred.
Where is the Customer Service Representative role at Hart Medical Equipment located?expand_more
Customer Service Representative at Hart Medical Equipment is based in 49999, Yale Drive, Fieldstone Estates, Waldenburg, Macomb Township, Macomb County, Michigan, 48044, United States. This is a on-site role.