Associate Project Manager - Knowledge Content Manager (Remote)
Not Disclosed•Full-TimeOn-site
location_onGreater Bethel Missionary Baptist Church, 1207, North Jefferson Street, Tampa Heights, Tampa, Hillsborough County, Florida, 33602, United States
About the Role
The Knowledge Content Manager serves as a Subject Matter Expert to the Program Manager, delivering, operating, and maintaining knowledge management capabilities for the contact center. This role is critical for developing and managing the knowledge content used by agents, ensuring that all resources contain accurate, up-to-date information.
You will act as a bridge between the client's content team and the contact center operations, incorporating new information into the database and recommending process improvements to enhance automation and collaboration. A strong understanding of U.S. immigration law is essential, as you will apply knowledge of laws, policies, and practices governing entry, stay, and citizenship to ensure content accuracy.
Day in the Life
Your work will involve building and maintaining the knowledge base within SharePoint or other Content Management Systems, designing workflows to manage documentation processes, and creating training materials to support knowledge management initiatives. You will continuously assess the knowledge base for gaps or inaccuracies, working quickly to resolve issues and ensure content remains current. Collaboration with internal teams and project stakeholders will be key to maintaining efficiency and driving continuous improvement in knowledge-sharing processes based on agency needs.
Work location
Work model: On-site
Greater Bethel Missionary Baptist Church, 1207, North Jefferson Street, Tampa Heights, Tampa, Hillsborough County, Florida, 33602, United States
Tampa, Florida
Key Responsibilities
- check_circleDevelop and manage knowledge content used by contact center agents
- check_circleBuild and maintain knowledge base in SharePoint or other Content Management Systems
Similar Job Opportunities
Skills, education and keywords
Skills: Project Management, Sharepoint, Content Management Systems, Immigration Law, Knowledge Management, Information Governance, Analytics, Plain Language, Business Writing, Contact Center.
Education: Bachelor's degree in related field (or equivalent experience).
Frequently asked questions about Associate Project Manager - Knowledge Content Manager (Remote) at Maximus
What does a Associate Project Manager - Knowledge Content Manager (Remote) at Maximus do?expand_more
A Associate Project Manager - Knowledge Content Manager (Remote) at Maximus is responsible for the following: Develop and manage knowledge content used by contact center agents; Build and maintain knowledge base in SharePoint or other Content Management Systems; Assess knowledge base needs, inaccuracies, and gaps to ensure content accuracy; and Coordinate project management activities and maintain project tracking tools.
What are the requirements for this Associate Project Manager - Knowledge Content Manager (Remote) role?expand_more
Maximus is looking for candidates who meet the following requirements: Bachelor's degree in related field; 3-5 years of project management experience; 3+ years of Knowledge/Content Management or Information Governance experience; 1-3+ years of immigration law experience; 3+ years of analytics, plain language and business writing skills; and Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP) preferred.