
The Technical Product Support Analyst II role within Inovalon's healthcare technology division focuses on delivering technical assistance for software products and integrated systems. Key responsibilities include managing inbound customer inquiries via phone, email, and chat, troubleshooting application issues to achieve first-call resolution, and documenting all interactions within a CRM system. The position also involves creating knowledge articles and identifying product opportunities for existing clients. This role appeals to candidates seeking to contribute to a mission-driven culture that improves healthcare outcomes through data innovation. The position offers a collaborative environment with opportunities for professional growth and requires minimal travel for training purposes.



















