Technical Product Support Analyst II
Not Disclosed•Full-TimeOn-site
location_onGreater Bethel Missionary Baptist Church, 1207, North Jefferson Street, Tampa Heights, Tampa, Hillsborough County, Florida, 33602, United States
Founded in 1998, Inovalon operates on the belief that technology and data can empower the transformation of the entire healthcare ecosystem. By improving both outcomes and economics, we help our customers succeed in their missions, which ultimately leads to better healthcare for millions of patients and members.
As ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Our mission-based culture of inclusion and innovation drives us to bring value not just to our customers, but to the communities they serve.
The Technical Product Support Analyst II serves as a critical bridge between Inovalon and its customers, providing technical assistance on our supported products. You will be the primary point of contact for inbound requests via phone, email, and chat, as well as managing outbound communications.
In this role, you will troubleshoot application software, operating systems, and integrated third-party products. Your day involves managing the lifecycle of reported issues, documenting customer communications, and working to resolve technical support problems within identified timeframes. You will also play a key role in identifying product opportunities for existing customers and creating knowledge articles to help the department resolve known issues efficiently.
At Inovalon, maintaining the highest standards of integrity is paramount. In this position, you will strictly adhere to all confidentiality and HIPAA requirements regarding the data handled and services rendered. You will also maintain compliance with Inovalon's policies, procedures, and mission statement to ensure the operational and financial success of the organization.
Inovalon is an equal opportunity employer. We are committed to building a diverse workforce and fostering an inclusive environment where everyone can thrive.
Work model: On-site
Greater Bethel Missionary Baptist Church, 1207, North Jefferson Street, Tampa Heights, Tampa, Hillsborough County, Florida, 33602, United States
Tampa, Florida
Minimum 3 years' experience in a call center environment with high volume of transactions. Experience in Healthcare IT industry or medical billing experience. Experience in Software Technical Support. Healthcare EDI Knowledge (ANSI 835, 837, 270/271). Experience with using and supporting Software as a Service (SaaS). Experience using multiple Operating Systems such as Linux and Windows. Associate degree. Experience organizing and managing workload efficiently and prioritizing projects.
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Skills: MS Office Products, Salesforce, Healthcare Edi, Ansi 835, Ansi 837, Ansi 270, Ansi 271, Saas, Linux, Windows.
Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred.