Customer Service Operations Analyst

About the Team

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm. Since our founding in 1986, we have partnered with health, education, and human services agencies across the U.S., three Canadian provinces, and Europe to improve lives. Our family of companies employs approximately 2,000 professionals committed to delivering solutions that change lives for the better. We utilize a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

About the Role

This position serves as a vital bridge between data analysis, client training, and operational support. You will be responsible for analyzing and formatting data to inform customer training topics and programs, ensuring that our clients are equipped with the knowledge to utilize project systems effectively. The role involves testing the functionality of newly released applications and collecting or coding data with a high standard of accuracy and timeliness.

Day-to-day, you will communicate effectively with clients to answer inquiries and provide superior support via phone. You will also work within a collaborative team to complete data entry tasks and meet critical project deadlines. A key component of this role involves providing training and guidance to Customer Service Operations Analysts in your area of expertise, helping to elevate the team's overall capability.

Hiring Process

PCG values a fair and transparent hiring process. We review applications based on merit, business needs, and individual qualifications. While specific steps may vary by location and role, candidates can expect to engage in a series of conversations to discuss their experience and fit within our team. Please note that PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Equal Opportunity Employer

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, age, disability, or any other status protected under federal, state, or local law. PCG is a VEVRAA Federal Contractor.