Customer Service Operations Analyst
Not Disclosed•Full-TimeOn-site
location_onCarlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
About Public Consulting Group
Founded in 1986, Public Consulting Group (PCG) is a leading public sector solutions implementation and operations improvement firm. We partner with health, education, and human services agencies to improve lives. Our team of approximately 2,000 professionals operates across all 50 U.S. states, as well as in three Canadian provinces and Europe. We are committed to delivering multidisciplinary solutions that change lives for the better.
About the Role
This position serves as a vital link between our clients and our project systems. You will be responsible for responding to inquiries, analyzing data for reporting, and ensuring the accuracy of data collection programs. A key part of your day involves training clients on the use of project systems and providing guidance to Customer Service Operations Analysts in your area of expertise. You will also test the functionality of newly released applications and work collaboratively within a team to meet critical project deadlines. This role requires strong communication skills to build and maintain business relationships while delivering superior customer service support.
Hiring Process
PCG is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted. All aspects of employment, including recruitment and hiring, are based on merit, business needs, and individual qualifications. We do not discriminate on the basis of race, color, religion, national origin, age, sexual orientation, gender identity, protected veteran status, or disability status. Please note that PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
Work location
Work model: On-site
Carlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
Santa Fe, New Mexico
Key Responsibilities
- check_circleRespond to client inquiries and questions in a timely manner
- check_circleAnalyze inquiry data to inform customer training topics and programs
- check_circleTrain clients on the use of project systems
- check_circleTest functionality of newly released applications
- check_circleCommunicate effectively with clients to provide information
- check_circleWork within a team to complete data entry and related tasks
- check_circleProvide training and guidance to Customer Service Operations Analysts
- check_circleAnalyze and format data for reporting purposes
- check_circleCollect, enter, and code data into data collection programs
Requirements
- verifiedHigh School diploma or equivalent required
- verifiedBachelor's degree preferred
- verified3+ years working in office or corporate environment required
- verifiedExperience with MS Office Application required
- verifiedCall Center/Client Service Experience strongly required
- verifiedProficiency in MS Office products (PowerPoint, Excel, Word) required
Nice to Have
Bachelor's degree
Benefits & Perks
check_circleMedical and dental care benefitscheck_circle401k retirement plancheck_circleParental leavecheck_circleBereavement leave
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Powerpoint, Excel, Word.
Education: High School diploma or equivalent required; Bachelor's degree preferred.
Frequently asked questions about Customer Service Operations Analyst at Wisconsin Department of Children and Families
What does a Customer Service Operations Analyst at Wisconsin Department of Children and Families do?expand_more
A Customer Service Operations Analyst at Wisconsin Department of Children and Families is responsible for the following: Respond to client inquiries and questions in a timely manner; Analyze inquiry data to inform customer training topics and programs; Train clients on the use of project systems; and Test functionality of newly released applications.
What are the requirements for this Customer Service Operations Analyst role?expand_more
To qualify for the Customer Service Operations Analyst at Wisconsin Department of Children and Families position, applicants should have: High School diploma or equivalent required; Bachelor's degree preferred; 3+ years working in office or corporate environment required; Experience with MS Office Application required; Call Center/Client Service Experience strongly required; and Proficiency in MS Office products (PowerPoint, Excel, Word) required.
Where is the Customer Service Operations Analyst role at Wisconsin Department of Children and Families located?expand_more
Customer Service Operations Analyst at Wisconsin Department of Children and Families is based in Carlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States. This is a on-site role.
Is this Customer Service Operations Analyst job remote, hybrid, or on-site?expand_more
Wisconsin Department of Children and Families has listed this Customer Service Operations Analyst role as on-site.
How much experience is required for this Customer Service Operations Analyst role?expand_more
Customer Service Operations Analyst at Wisconsin Department of Children and Families typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Customer Service Operations Analyst role at Wisconsin Department of Children and Families?expand_more
Key skills for Customer Service Operations Analyst at Wisconsin Department of Children and Families include MS Office; Powerpoint; Excel; and Word.
What education is required for Customer Service Operations Analyst at Wisconsin Department of Children and Families?expand_more
Educational requirements for this role: High School diploma or equivalent required; and Bachelor's degree preferred.
What category does the Customer Service Operations Analyst role belong to?expand_more
Customer Service Operations Analyst at Wisconsin Department of Children and Families is part of the Customer Services job category on Recrutus.
About Wisconsin Department of Children and Families
The Wisconsin Department of Children and Families, headquartered in Madison, Wisconsin, operates within the Government Administration industry to oversee and administer programs supporting children and families across the state. The department manages county-level delivery of essential services designed to protect vulnerable youth and strengthen family units. Key responsibilities include providing protection and services for children in need, facilitating adoption and foster care placements, and licensing facilities that offer out-of-home care. The agency also conducts background investigations for child caregivers and handles investigations into child abuse and neglect cases.
In addition to protective services, the department administers the Wisconsin Works public assistance program, which encompasses the Wisconsin Shares child care subsidy and the YoungStar quality improvement initiative. Operations extend to child support enforcement, paternity establishment, and programs aligned with the federal Temporary Assistance to Needy Families income support framework. The department is committed to ensuring families access high-quality, affordable early childhood care and education by regulating and licensing child care centers. The Child Abuse and Neglect Prevention Board is administratively attached to the department, further supporting its mission to maintain safety and stability for Wisconsin's youth.
Browse more roles: All Wisconsin Department of Children and Families jobs, Customer Services jobs on Recrutus.