Community Associate

About the Team

The world of work is changing, with short commutes, flexibility, and convenience becoming minimum standards for employees. IWG is leading this shift by building the world's largest workspace network, enabling customers to work from wherever and however they want across over 120 countries.

About the Role

As a Community Associate, you will work closely with new and existing customers across a myriad of industries to create and maintain a vibrant community within your center. Your mission is to handle all administrative and support needs, ensuring customers can focus entirely on running their businesses.

A Typical Day

Your day begins a few minutes before the center opens, ensuring everything is ready and checking that cleaning standards are met. Throughout the morning, you will be the first point of contact for a variety of requests: providing WiFi codes, locating packages, directing customers to meeting rooms, and assisting with projector setups. You will manage incoming calls while simultaneously helping customers with coffee or other immediate needs.

Mid-morning involves ensuring all services are properly charged for accurate invoicing. After a quick coffee break, you will sort through incoming mail while handling a stream of customer requests, such as notifying a client that their package has arrived. Lunch is followed by an afternoon wave of activity, where you assist with printing, invoices, and facility issues like temperature control by opening service tickets.

Later in the day, you will collaborate with the Community Manager to organize networking events, including planning e-invites and creating posters for the center's noticeboards. You may also have the opportunity to engage with prospects, sharing details about the IWG community to encourage them to join. As the day closes, you will gently manage meeting room schedules, direct groups to nearby dining options, and ensure the space is tidy before heading home.

Hiring Process

We are looking for individuals who can manage multiple tasks while providing exceptional service. Ideal candidates will demonstrate strong communication skills, the ability to build professional relationships, and a positive, enthusiastic attitude adaptable to fast-changing situations. Experience with MS Office and basic IT equipment is required, as is legal eligibility to work in the country of application and being at least 18 years old.

Culture & Benefits

Join a bright and inspiring work environment where work-life balance is prioritized. We offer a competitive total compensation package including an hourly rate of $18.02, a quarterly bonus plan, and a competitive 401K program with company matching. Team members enjoy generous paid time off plans, 11 paid company holidays per calendar year, and affordable, comprehensive health care options. We also provide training and development opportunities aligned with great career path prospects within our professional workplace community.