
This remote Associate Project Manager role serves as a Subject Matter Expert in knowledge content management for a contact center environment. The position focuses on developing and maintaining knowledge bases using SharePoint, ensuring agents have accurate and up-to-date information regarding immigration law. Key responsibilities include coordinating project management activities, designing documentation workflows, assessing content gaps, and creating training materials to support operational efficiency. The role appeals to candidates with a background in immigration law and content governance who value a collaborative environment where they can optimize knowledge-sharing processes. The position offers full remote flexibility and opportunities to work cross-functionally with internal teams to drive continuous improvement in information management.




















