Manager, Quality and Internal Evaluations
Not Disclosed•Full-TimeOn-site
location_onFort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States
About the Team
Join the American Airlines family and become part of a dynamic workforce where inclusion and diversity are the foundation of our operations. Our team is dedicated to keeping the largest airline in the world running smoothly while caring for people on life's journey. With over 20 Employee Business Resource Groups, we connect team members to our customers, suppliers, communities, and shareholders, fostering an environment where everyone can reach their full potential.
About the Role
This position serves as a critical liaison between American Airlines' Operations and key regulatory bodies, including the Federal Aviation Administration (FAA), Department of Transportation (DOT), Department of Defense (DOD), and the International Air Transport Association (IATA). You will lead the Internal Evaluation Program (IEP) and Codeshare Surveillance, ensuring the highest standards of safety, security, compliance, and efficiency across our network.
In this role, you will manage the development and continuous improvement of evaluation policies and procedures, maintain the Internal Evaluation Program Manual, and oversee the training of staff to perform evaluation duties and codeshare audits. Your day-to-day involves executing the internal evaluation schedule, reviewing results to provide actionable feedback, and collaborating with system owners to mitigate identified hazards. You will also coordinate major external audits, such as the IATA Operational Safety Audit (IOSA) and the Department of Defense Air Carrier Survey, while managing the department budget and reporting hazards to senior management.
Hiring Process
Candidates are encouraged to apply directly through the American Airlines careers portal. The selection process typically involves a review of qualifications followed by interviews focused on operational expertise, regulatory knowledge, and leadership capabilities.
Equal Opportunity
At American Airlines, we believe in the power of being yourself. From the team members we hire to the customers we serve, we are committed to creating an inclusive work environment that meets and exceeds the needs of our diverse world. We consider qualified applicants regardless of background, ensuring that every team member feels a tremendous sense of pride and satisfaction in their contribution.
Work location
Work model: On-site
Fort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States
Fort Worth, Texas
Key Responsibilities
- check_circleManage the Internal Evaluation Program and Codeshare Surveillance staff and processes
- check_circleDevelop and implement IEP and Codeshare Surveillance policies and procedures
- check_circleMaintain content of the Internal Evaluation Program Manual and General Manual
- check_circleTrain staff to perform evaluation duties and codeshare audits in accordance with standards
- check_circleDevelop and execute the Internal Evaluation schedule
- check_circleReview evaluation results and provide recommendations and feedback
- check_circleCollaborate with system owners to mitigate hazards identified during evaluations
- check_circleManage the department budget
- check_circleCoordinate and execute the IATA Operational Safety Audit and Department of Defense Air Carrier Survey
Requirements
- verifiedPilot, dispatch, or mechanic certificate or relevant undergraduate degree
- verifiedMinimum 5 years aviation experience
- verifiedKnowledge of relevant CFRs
- verifiedWorking knowledge of IOSA Standards and Recommended Practices
- verifiedWorking knowledge of ICAO Annexes 1, 6, 8, 17, 18, and 19
- verifiedProficient computer skills (Word, Excel, PowerPoint, SharePoint, Outlook)
- verifiedAbility to travel 15% of time
Nice to Have
Safety Management Systems (SMS) experience, IOSA Auditor Training, Experience with Air Carrier Quality Management or Internal Evaluations/Inspection Systems
Benefits & Perks
check_circleHealth, dental, prescription, and vision benefits starting on day onecheck_circleVirtual doctor visits and flexible spending accountscheck_circle401(k) program with employer contributions available after one yearcheck_circleEmployee Assistance Program and pet insuranceTravel perks to 365 destinations on over 6,800 daily flights for employee, family, and friends
