Export Logistics & Order Management Specialist
Not Disclosed•Full-TimeOn-site
location_on7412, Northeast 129th Street, Pleasant Highlands, Greater Brush Prairie, Vancouver, Clark County, Washington, 98662, United States
About the Company
The Neil Jones Food Company has been providing the nation's discerning foodservice, retail, industrial, and institutional customers with the finest quality canned and pouched products for over 35 years. We process superior quality, fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Our operations span three production facilities: Northwest Packing in Vancouver, WA; San Benito Foods in Hollister, CA; and Toma-Tek in Firebaugh, CA.
About the Role
As a Customer Service Representative III at our corporate headquarters in Vancouver, WA, you will serve as the primary contact for a complex portfolio of orders, including International, Industrial, and other specialized accounts with multiple ship or freight requirements. Your mission is to manage the full lifecycle of these orders from entry through final delivery, ensuring a high level of satisfaction for both our internal partners and external vendors.
In this role, you will act as the central hub connecting Brokers, Regional Sales Managers, warehouse personnel, and supply chain teams. You will coordinate order confirmations, shipping schedules, and fulfillment timelines while verifying sales contracts, Incoterms, and product specifications. Success in this position requires building and maintaining strong business relationships through consistent, professional communication and a positive attitude, ensuring timely service for our global customers.
Hiring Process
Applicants are encouraged to submit their resumes and cover letters through our official career portal. The selection process typically involves an initial review of qualifications followed by interviews with the hiring team to assess fit and experience.
Equal Opportunity Employer
The Neil Jones Food Company is an Equal Employment Opportunity employer. We consider qualified applicants regardless of background, race, color, religion, sex, national origin, age, disability, or veteran status. We participate in E-Verify and comply with all Federal Employment Laws, including the Family and Medical Leave Act (FMLA) and the Employee Polygraph Protection Act (EPPA). If you have the right to work, we are committed to protecting that right.
Work location
Work model: On-site
7412, Northeast 129th Street, Pleasant Highlands, Greater Brush Prairie, Vancouver, Clark County, Washington, 98662, United States
Vancouver, Washington
Key Responsibilities
- check_circleProcess and manage international customer orders from entry through final delivery
- check_circleCoordinate order confirmations, shipping schedules, and fulfillment timelines with production, sales, and warehouse teams
- check_circleConfirm product availability, production timelines, and shipping schedules with Production and Planning teams
- check_circleMaintain accurate order data in order-management systems
- check_circleReview sales contracts and purchase agreements to verify terms, pricing, Incoterms, product specifications, and delivery requirements
Requirements
- verifiedAssociate's degree in business management, sales and marketing, or related field preferred
- verified3-5 years of Export logistics, international shipping, or supply chain operations
- verifiedProficiency with ERP systems and Microsoft Office Suite
- verifiedAdvanced knowledge of order fulfillment process
- verifiedStrong understanding of Incoterms, export documentation, and global trade compliance
Nice to Have
Associate's degree in business management, sales and marketing, or related field. Experience in the food industry.
Benefits & Perks
check_circleMedical, Dental, & Vision coveragecheck_circle401(k) match with Traditional & Roth options availablecheck_circleCompany paid Life and AD&D insurancecheck_circle10 paid vacation days, 9 paid holidays, and separate sick timecheck_circleEmployee Assistance Programcheck_circleVoluntary insurance products including Pet & Autocheck_circleFree parking
