
This temporary remote role involves serving as a Customer Service Representative II for the CDC INFO program, supporting public health initiatives by providing science-based information to the general public and healthcare professionals. Key responsibilities include handling inbound inquiries via phone, email, chat, and text to answer health questions, schedule vaccine appointments, and distribute medical kits while maintaining strict confidentiality and quality standards. The position appeals to those seeking to contribute to a vital public health mission with opportunities to suggest process improvements and engage in continuous training. The role requires working an eight-hour shift between 8:00 am and 8:00 pm EST, Monday through Friday, and necessitates the use of personal equipment including a computer, high-speed internet, and a webcam within a private home office.
















