
This temporary, remote Customer Service Representative II role supports the CDC INFO program by delivering science-based health information to the public and healthcare professionals. The position involves managing inquiries via phone, email, chat, and text, including scheduling vaccine appointments and distributing medical kits. Key responsibilities include utilizing CRM systems to track interactions, adhering to strict privacy protocols, and escalating complex issues while maintaining high quality assurance standards. The role appeals to those seeking to contribute to public health initiatives within a collaborative environment. Candidates must be available for shifts between 8:00 am and 8:00 pm EST, Monday through Friday, and are required to use their own personal computer and high-speed internet connection.




