Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_on429, East 7th Avenue, Chico, Butte County, California, 95926, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering the most up-to-date, reliable, and science-based health information on over 750 health and COVID-related topics.
In this position, you will provide customer service via phone, email, chat, and SMS text. Your primary function is to assist callers with routine inquiries, schedule vaccine appointments, and coordinate the distribution of health kits. While the majority of interactions follow standard scripts, you will also be expected to handle deviations, troubleshoot issues using computerized systems, and refer complex matters to senior staff or published materials when necessary.
This is a temporary, remote position. You will be required to use your own personal equipment, including a compliant computer, high-speed internet, and a smartphone for system login. The role demands a high level of empathy and professionalism as you navigate sensitive health topics while maintaining strict adherence to CDC and Maximus confidentiality and privacy policies.
Work location
Work model: Remote
429, East 7th Avenue, Chico, Butte County, California, 95926, United States
Chico, California
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
- check_circle
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will utilize databases and crm systems to track inquiries, appointments, and kit shipments; provide customer service via phone, email, chat, and sms for health-related inquiries; escalate complex issues regarding calls, emails, or scheduling to designated senior staff; and schedule vaccine appointments and coordinate the distribution of medical kits.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or equivalent; 6 months customer service experience; PC, MS Word, and Outlook experience; 25mbps internet speed (50mbps for shared); 5mbps upload speed; and Category 5 or 6 ethernet connection.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in 429, East 7th Avenue, Chico, Butte County, California, 95926, United States. This is a remote role.