Customer Service Rep II (Remote and Temporary)

About the Role

Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering the most up-to-date, reliable, and science-based health information on over 750 health and COVID-related topics.

In this position, you will provide customer service via phone, email, chat, and SMS text. Your primary function is to assist callers with routine inquiries, schedule vaccine appointments, and coordinate the distribution of health kits. While the majority of interactions follow standard scripts, you will also be empowered to deviate from procedures when necessary to address unique customer needs or troubleshoot complex issues. You will act as a knowledgeable resource, maintaining up-to-date awareness of CDC public response procedures to ensure every interaction is courteous, timely, and professional.

Work Environment & Requirements

This is a temporary, fully remote position. Candidates must be available to work an 8-hour shift between 8:00 AM and 8:00 PM EST, Monday through Friday. Flexibility is required to work holidays, weekends, or alternate schedules to meet operational needs.

Equipment & Connectivity This position requires the use of your own personal equipment. You must reside permanently in the Continental US and have a private, secure work area. Technical requirements include:

• Internet speed of 25 Mbps (50 Mbps for shared connectivity) with a minimum 5 Mbps upload speed.
• A wired connection via Category 5 or 6 ethernet patch cable.
• A personal computer or laptop (Chromebooks, tablets, and notebooks are not permitted) running Windows 10/11 or Mac OS (Big Sur, Catalina, or Monterey).
• A smartphone for system login and a webcam for training and meetings.

Hiring Process

Applicants must successfully complete a written assessment as part of the selection process. Selected candidates will be required to sign a Statement of Understanding and Non-Disclosure and will undergo periodic program update training as the CDC program evolves.

Application Instructions

To apply, please submit your resume and complete the required assessments. If you require reasonable accommodations during any phase of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.

Equal Opportunity & Compensation

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. This wage rate varies by locality. An applicant's salary history will not be used in determining compensation.