Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_on19193, Liggett Street, Northridge West Neighborhood Council District, Los Angeles, Los Angeles County, California, 91324, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering the most up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
In this position, you will be the primary point of contact for routine inquiries and complex problems via phone, email, chat, and SMS. Your day will involve utilizing computerized systems to track information, troubleshoot issues, and assist callers in scheduling vaccine appointments or requesting health kits. While the majority of interactions follow standard scripts, you will also exercise judgment to deviate from procedures when necessary to provide accurate, empathetic, and professional assistance.
This is a temporary, remote position. You will be required to use your own personal equipment and maintain a secure, private workspace. The role demands high flexibility, as you must be available to work 8-hour shifts between 8:00 AM and 8:00 PM EST, Monday through Friday, with potential requirements to work holidays, weekends, or alternate schedules to meet operational needs.
Work location
Work model: Remote
19193, Liggett Street, Northridge West Neighborhood Council District, Los Angeles, Los Angeles County, California, 91324, United States
Los Angeles, California
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will utilize databases and crm systems to track inquiries, appointments, and kit shipments; provide customer service via phone, email, chat, and sms for health-related inquiries; schedule vaccine appointments and coordinate the distribution of medical kits; and suggest process improvements to enhance service delivery for maximus and cdc.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or equivalent; 6 months customer service experience; PC, MS Word, and Outlook experience; 25mbps internet speed (50mbps for shared); Category 5 or 6 ethernet connection; and Windows 10/11 or Mac OS 11.0.1+.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in 19193, Liggett Street, Northridge West Neighborhood Council District, Los Angeles, Los Angeles County, California, 91324, United States. This is a remote role.