Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_onFederal Boulevard, Berkley, Zuni, Adams County, Colorado, 80221, United States
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
In this position, you will serve as the primary point of contact for inquiries received via phone, email, chat, and SMS. Your day will involve providing assistance with general health questions, scheduling vaccine appointments, and coordinating the distribution of medical kits. While the majority of interactions are routine, you will also handle complex situations that require deviation from standard scripts to ensure accurate and empathetic support.
This is a temporary, remote position. Candidates must be prepared to use their own personal equipment, including a compliant computer, high-speed internet, and a smartphone for system login. The role demands a high degree of flexibility, as you must be available to work 8-hour shifts between 8:00 AM and 8:00 PM EST, Monday through Friday, with potential requirements to work holidays, weekends, or alternate schedules to meet operational needs.
To apply, candidates must successfully complete a written assessment. All selected personnel will be required to sign a Statement of Understanding and Non-Disclosure and will undergo periodic program update training as CDC protocols evolve.
If you require reasonable accommodations during any phase of the employment process due to a disability, medical condition, or impairment, please contact People Operations at applicantaccom@maximus.com.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. This rate varies depending on locality. An applicant's salary history will not be used in determining compensation.
Work model: Remote
Federal Boulevard, Berkley, Zuni, Adams County, Colorado, 80221, United States
Zuni, Colorado
Previous experience with phone systems and headset.
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Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.