Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_onHyatt Place Newark / Main Street, 94, East Main Street, Newark, New Castle County, Delaware, 19711, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
As a remote team member, you will provide customer service via phone, email, chat, and SMS text. Your primary function is to assist callers in scheduling vaccine appointments and requesting health kits while maintaining the highest standards of confidentiality and privacy. While the majority of inquiries are routine, you will also handle deviations from standard scripts and procedures, utilizing databases and CRM systems to troubleshoot issues and track all interactions.
This is a temporary position requiring you to work from your own personal equipment in a secure, private home office. You must be available to work an 8-hour shift between 8:00 AM and 8:00 PM EST, Monday through Friday. Flexibility is required to work alternate schedules, holidays, and weekends to meet operational needs.
Hiring Process
Applicants must successfully complete a written assessment as part of the selection process. All selected personnel are required to sign a Statement of Understanding and Non-Disclosure and will undergo periodic program update training as the CDC program evolves.
Equal Opportunity & Accommodations
Maximus is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
We are committed to providing reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment. If you require assistance accessing job postings, completing assessments, or participating in interviews, please contact People Operations at applicantaccom@maximus.com.
Work location
Work model: Remote
Hyatt Place Newark / Main Street, 94, East Main Street, Newark, New Castle County, Delaware, 19711, United States
Newark, Delaware
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
Day-to-day, the Customer Service Rep II (Remote and Temporary) at Maximus will maintain up-to-date knowledge of cdc policies to provide accurate and timely responses; utilize databases and crm systems to track inquiries, appointments, and kit shipments; suggest process improvements to benefit the organization and public inquirers; and provide customer service via phone, email, chat, and sms for health-related inquiries.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or equivalent; 6 months customer service experience; English speaking and writing skills; PC, MS Word, and Outlook experience; 25mbps internet speed (50mbps for shared); and Category 5 or 6 ethernet connection.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in Hyatt Place Newark / Main Street, 94, East Main Street, Newark, New Castle County, Delaware, 19711, United States. This is a remote role.