Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_onRace Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the CDC's national contact center. This role serves as a critical bridge between the public, healthcare providers, and public health professionals, delivering up-to-date, reliable, and science-based health information on over 750 topics, including COVID-19.
As a representative, you will be the voice of the CDC, handling inquiries via phone, email, chat, and SMS. Your primary function is to provide exceptional customer service by answering routine questions, scheduling vaccine appointments, and coordinating the distribution of health kits. While the majority of interactions follow standard scripts, you will also exercise judgment to deviate from procedures when necessary to resolve unique issues or provide empathetic support.
This is a temporary, remote position requiring you to work from your own personal equipment. You will be expected to maintain a private, secure workspace and stay current with CDC public response procedures and policies to ensure all interactions are courteous, timely, and compliant with privacy standards.
Work location
Work model: Remote
Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
Philadelphia, Pennsylvania
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kit shipments
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
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Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will utilize databases and crm systems to track inquiries, appointments, and kit shipments; provide customer service via phone, email, chat, and sms for health-related inquiries; escalate complex issues regarding calls, emails, or scheduling to designated senior staff; and suggest process improvements to enhance efficiency for maximus, cdc, and the public.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
Maximus is looking for candidates who meet the following requirements: High School diploma or equivalent; 6 months customer service experience; Experience with PC, MS Word, and Outlook; Must reside in Continental US; Internet speed 25mbps or higher; and Windows 10/11 or Mac OS 11.0.1+.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States. This is a remote role.