Customer Service Rep II (Remote and Temporary)
Not Disclosed•TemporaryRemote
location_on288, Knowles Street, Missoula, Missoula County, Montana, 59801, United States
About the Role
Maximus is recruiting for a Customer Service Rep II to support the CDC INFO program, the Centers for Disease Control and Prevention's national contact center. This role serves as a critical bridge between the CDC and the public, healthcare providers, and public health professionals. The primary mission is to deliver the most up-to-date, reliable, consistent, and science-based health information on over 750 health and COVID-related topics.
In this position, you will serve as the first point of contact for inquiries received via phone, email, chat, and SMS text. Your day-to-day involves providing assistance to the general public, clinicians, and government officials, including scheduling vaccine appointments and coordinating the distribution of medical kits. While the majority of calls are routine, you will also handle deviations from standard scripts to address unique customer needs, utilizing databases and written materials to ensure accurate responses.
This is a temporary, remote position requiring you to work from your own personal equipment. You will be expected to maintain up-to-date knowledge of CDC public response procedures and policies to provide courteous and professional assistance. The role demands a high level of empathy and communication skills, as you will be the voice of the CDC during critical public health interactions.
Work location
Work model: Remote
288, Knowles Street, Missoula, Missoula County, Montana, 59801, United States
Missoula, Montana
Key Responsibilities
- check_circleUtilize databases and CRM systems to track inquiries, appointments, and kits
- check_circleMaintain up-to-date knowledge of CDC policies to provide accurate and timely responses
- check_circleMeet quality assurance metrics and adhere to all confidentiality and privacy protocols
- check_circleProvide customer service via phone, email, chat, and SMS for health-related inquiries
- check_circleSchedule vaccine appointments and coordinate kit distribution for the public and clinicians
- check_circleSuggest process improvements to benefit the organization and public health outcomes
- check_circleEscalate complex issues to designated groups when standard procedures are insufficient
Requirements
- verifiedHigh School diploma or equivalent
- verified6 months customer service experience
- verifiedEnglish speaking and writing skills
- verifiedExperience with PC, MS Word, and Outlook
- verifiedMust reside in Continental US
- verifiedInternet speed 25mbps or higher
- verifiedWindows 10/11 or Mac OS 11.0.1+
- verifiedPersonal computer (no Chromebooks/tablets)
- verifiedSmartphone for system login
- verifiedAbility to work 8-hour shifts 8am-8pm EST
- verifiedAvailability for holidays, weekends, and alternate schedules
Nice to Have
Previous experience with phone systems and headset. Windows 11 operating system.
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Skills, education and keywords
Skills: Customer Service, MS Word, Outlook, Phone Systems, Headset, Windows 10, Windows 11, Mac Catalina, Mac Monterey, Ethernet Patch Cable.
Education: High School diploma or equivalent required.
Frequently asked questions about Customer Service Rep II (Remote and Temporary) at Maximus
What does a Customer Service Rep II (Remote and Temporary) at Maximus do?expand_more
In this Customer Service Rep II (Remote and Temporary) at Maximus role, you will utilize databases and crm systems to track inquiries, appointments, and kits; maintain up-to-date knowledge of cdc policies to provide accurate and timely responses; meet quality assurance metrics and adhere to all confidentiality and privacy protocols; and provide customer service via phone, email, chat, and sms for health-related inquiries.
What are the requirements for this Customer Service Rep II (Remote and Temporary) role?expand_more
To qualify for the Customer Service Rep II (Remote and Temporary) at Maximus position, applicants should have: High School diploma or equivalent; 6 months customer service experience; English speaking and writing skills; Experience with PC, MS Word, and Outlook; Must reside in Continental US; and Internet speed 25mbps or higher.
Where is the Customer Service Rep II (Remote and Temporary) role at Maximus located?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is based in 288, Knowles Street, Missoula, Missoula County, Montana, 59801, United States. This is a remote role.
Is this Customer Service Rep II (Remote and Temporary) job remote, hybrid, or on-site?expand_more
Maximus has listed this Customer Service Rep II (Remote and Temporary) role as remote.
How much experience is required for this Customer Service Rep II (Remote and Temporary) role?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Rep II (Remote and Temporary) role at Maximus?expand_more
Key skills for Customer Service Rep II (Remote and Temporary) at Maximus include Customer Service; MS Word; Outlook; Phone Systems; Headset; Windows 10; Windows 11; and Mac Catalina.
What education is required for Customer Service Rep II (Remote and Temporary) at Maximus?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Customer Service Rep II (Remote and Temporary) role belong to?expand_more
Customer Service Rep II (Remote and Temporary) at Maximus is part of the customer services job category on Recrutus.