
This Level 2 Network Engineer role supports a fast-paced Managed Services Provider in Plano, Texas, focusing on incident resolution and troubleshooting for enterprise and mid-market clients. Key responsibilities include managing routing, switching, and WAN issues across Cisco and Juniper environments, executing changes via ServiceNow, and coordinating with vendors during major outages. The position offers exposure to SD-WAN technologies and requires adherence to ITIL practices within a 24x7 operational framework. The role is appealing for professionals seeking to deepen their expertise in multi-vendor network infrastructure while working in a collaborative team that values continuous improvement and automation. The work arrangement includes a hybrid schedule with initial virtual interviews followed by face-to-face meetings.






















