Network Engineer
Not Disclosed•Full-TimeOn-site
location_onK Avenue, Plano, Collin County, Texas, 75074, United States
About the Role
We are seeking a Level 2 Network Engineer to join a fast-paced Managed Services Provider (MSP) environment. In this position, you will serve as a critical link in our incident resolution and escalation support chain, managing a diverse multi-client network landscape. Your primary mission is to ensure high availability and performance for enterprise and mid-market clients by troubleshooting complex routing, switching, VPN, and WAN issues.
You will work within a 24x7 operational framework, collaborating directly with customers during outages and coordinating with major vendors like Cisco TAC, Juniper JTAC, and VMware support. Beyond technical execution, you will play a key role in continuous improvement by maintaining detailed documentation, contributing to Problem Management, and recommending automation strategies to enhance our monitoring capabilities.
The Day-to-Day
Your work will span deep-dive technical analysis and clear customer communication. You will manage incidents from detection to resolution, adhering to strict SLAs while participating in Major Incident bridge calls when critical issues arise. A significant portion of your time will be dedicated to executing standard changes, assisting with implementations, and ensuring all activities follow ITIL v4 practices.
You will act as the technical face of our team for our clients, providing timely status updates and fostering trust during challenging situations. Additionally, you will be expected to mentor team members and share your analytical mindset to help elevate the overall capability of the group.
Hiring Process
Candidates selected for this role will undergo a two-round interview process:
- Virtual Interview: An initial screening to discuss experience and technical background.
- Face-to-Face Interview: A final round conducted in person to assess team fit and deeper technical proficiency.
Equal Opportunity Employer
We are committed to building a diverse and inclusive team. We consider qualified applicants regardless of background, identity, or experience.
Work location
Work model: On-site
K Avenue, Plano, Collin County, Texas, 75074, United States
Plano, Texas
Key Responsibilities
- check_circleProvide Level 2 support for enterprise and mid-market client networks
- check_circleTroubleshoot and resolve P1–P4 incidents within SLAs
- check_circlePerform deep-dive troubleshooting on routing, switching, VPN, and WAN issues
- check_circleManage incidents through resolution using ServiceNow
- check_circleParticipate in Major Incident bridge calls during outages
- check_circleExecute standard changes and assist with network implementations
- check_circleCommunicate with customers and coordinate with vendors during incidents
- check_circleMaintain network diagrams, SOPs, and runbooks
- check_circleContribute to Problem Management and recommend automation improvements
Requirements
- verified3–7+ years in network operations or MSP environment
- verifiedStrong Cisco routing & switching experience
- verifiedWorking knowledge of Juniper
- verifiedBasic SD-WAN (VeloCloud) experience
- verifiedExperience with ServiceNow or similar tools
- verifiedUnderstanding of TCP/IP, DNS, DHCP, OSPF, BGP, VPNs
- verifiedCisco CCNA / CCNP preferred
- verifiedJuniper JNCIA / JNCIS preferred
- verifiedVMware SD-WAN certification preferred
Nice to Have
Cisco CCNA / CCNP certification, Juniper JNCIA / JNCIS certification, VMware SD-WAN certification, experience in MSP environments.
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Frequently asked questions about Network Engineer at SRI Tech Solutions Inc.
What does a Network Engineer at SRI Tech Solutions Inc. do?expand_more
Day-to-day, the Network Engineer at SRI Tech Solutions Inc. will provide level 2 support for enterprise and mid-market client networks; troubleshoot and resolve p1–p4 incidents within slas; perform deep-dive troubleshooting on routing, switching, vpn, and wan issues; and manage incidents through resolution using servicenow.
What are the requirements for this Network Engineer role?expand_more
SRI Tech Solutions Inc. is looking for candidates who meet the following requirements: 3–7+ years in network operations or MSP environment; Strong Cisco routing & switching experience; Working knowledge of Juniper; Basic SD-WAN (VeloCloud) experience; Experience with ServiceNow or similar tools; and Understanding of TCP/IP, DNS, DHCP, OSPF, BGP, VPNs.
Where is the Network Engineer role at SRI Tech Solutions Inc. located?expand_more
Network Engineer at SRI Tech Solutions Inc. is based in K Avenue, Plano, Collin County, Texas, 75074, United States. This is a on-site role.
Is this Network Engineer job remote, hybrid, or on-site?expand_more
SRI Tech Solutions Inc. has listed this Network Engineer role as on-site.
How much experience is required for this Network Engineer role?expand_more
Network Engineer at SRI Tech Solutions Inc. typically requires 3–7 years of relevant experience at the mid level level.
What skills do you need for the Network Engineer role at SRI Tech Solutions Inc.?expand_more
Key skills for Network Engineer at SRI Tech Solutions Inc. include Cisco; Juniper; Vmware Velocloud; SD-Wan; Routing; Switching; Vlans; and STP.
What category does the Network Engineer role belong to?expand_more
Network Engineer at SRI Tech Solutions Inc. is part of the it job category on Recrutus.