Front Desk GSA
Not Disclosed•Full-TimeOn-site
location_onMcPhail Road, East Lumberton, Lumberton, Robeson County, North Carolina, 28358, United States
About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, we have offered business and leisure travelers the finest in accommodation, service, amenities, and value. Our vision, "to fill the earth with the light and warmth of hospitality," unites us as a team to create remarkable experiences around the world every day. Our amazing Team Members are at the heart of it all.
About the Role
As a Guest Service Agent, you are the first point of contact for our guests, responsible for providing a reliable, comfortable, and trouble-free experience. You will embody the spirit of Home2 Suites/TRU by Hilton and the broader Hilton Worldwide brands by delivering warm welcomes and personal attention. This role is critical in building guest loyalty through professional behavior, competent service skills, and sincere hospitality.
Your day will involve managing the full guest journey, from accurate reservations and seamless check-ins to resolving issues and ensuring a fond farewell. You will serve as a knowledgeable resource for local attractions, hotel amenities, and meeting spaces, while collaborating closely with Housekeeping, Engineering, and Bell staff to maintain a "like new" condition throughout the property. Whether handling billing inquiries, coordinating wakeup calls, or assisting with group logistics, you will ensure that every interaction exceeds guest expectations.
Working Environment
Our hotel operates 365 days a year, 24 hours a day. As a team member, you will work in a guest-facing, public area environment. Schedules are flexible and may vary from week to week, requiring availability on weekends and holidays. You may be asked to assist in areas outside your typical work zone to support the team and ensure superior service. This role demands the ability to remain calm and organized during multiple demands while sustaining focus for extended periods.
Our Commitment to Diversity
Hilton is an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all Team Members can thrive. We consider qualified applicants regardless of background, race, religion, gender, or any other protected status.
Work location
Work model: On-site
McPhail Road, East Lumberton, Lumberton, Robeson County, North Carolina, 28358, United States
Lumberton, North Carolina
Key Responsibilities
- check_circleAccurately make reservations for guests staying at the hotel
- check_circleCheck guests into the hotel following proper steps and verify valid payment
- check_circleAssist guests with billing inquiries and post banquet event billing
- check_circleCoordinate with Housekeeping to fulfill guest requests in a timely manner
- check_circleCoordinate with Engineering teams to maintain hotel condition and responsiveness
- check_circleRecord and input wakeup call information accurately into the log sheet and PBX
- check_circleDirect guests to meeting rooms and provide information on hotel amenities
- check_circleProtect guest security and privacy through key control and ID verification
- check_circleCommunicate with bell staff to ensure timely guest pick-up and drop-off
- check_circle
Requirements
- verifiedHigh School diploma or GED (desired)
- verifiedPrevious hospitality or front desk experience (preferred)
- verifiedComputerized environment proficiency
- verifiedEnglish reading and writing
- verifiedMathematical computation skills
- verifiedFlexible schedule including weekends and holidays
Nice to Have
High School diploma or general education degree (GED). Previous related experience in hospitality or front desk service.
Similar Job Opportunities
Skills, education and keywords
Skills: Pep System, Hhonors Database, PBX Phone Console, English.
Education: High School diploma or GED is desired, but not essential.
Frequently asked questions about Front Desk GSA at Winwood Hospitality Group Inc
What does a Front Desk GSA at Winwood Hospitality Group Inc do?expand_more
In this Front Desk GSA at Winwood Hospitality Group Inc role, you will accurately make reservations for guests staying at the hotel; check guests into the hotel following proper steps and verify valid payment; assist guests with billing inquiries and post banquet event billing; and coordinate with housekeeping to fulfill guest requests in a timely manner.
What are the requirements for this Front Desk GSA role?expand_more
Winwood Hospitality Group Inc is looking for candidates who meet the following requirements: High School diploma or GED (desired); Previous hospitality or front desk experience (preferred); Computerized environment proficiency; English reading and writing; Mathematical computation skills; and Flexible schedule including weekends and holidays.
Where is the Front Desk GSA role at Winwood Hospitality Group Inc located?expand_more
Front Desk GSA at Winwood Hospitality Group Inc is based in McPhail Road, East Lumberton, Lumberton, Robeson County, North Carolina, 28358, United States. This is a on-site role.
Is this Front Desk GSA job remote, hybrid, or on-site?expand_more
Winwood Hospitality Group Inc has listed this Front Desk GSA role as on-site.
How much experience is required for this Front Desk GSA role?expand_more
Candidates for Front Desk GSA at Winwood Hospitality Group Inc should have entry level.
What skills do you need for the Front Desk GSA role at Winwood Hospitality Group Inc?expand_more
Key skills for Front Desk GSA at Winwood Hospitality Group Inc include Pep System; Hhonors Database; PBX Phone Console; and English.
What education is required for Front Desk GSA at Winwood Hospitality Group Inc?expand_more
Educational requirements for this role: High School diploma or GED is desired, but not essential.
What category does the Front Desk GSA role belong to?expand_more
Front Desk GSA at Winwood Hospitality Group Inc is part of the hospitality & catering job category on Recrutus.
About Winwood Hospitality Group Inc
Winwood Hospitality Group is a premier hotel development and management company based in Raleigh, NC. Our portfolio of award winning hotels are leaders in their respective markets and brands through franchise partnerships with Hilton and Marriott. Our hotels are always looking for dedicated, passionate, caring, and driven individuals to join our team and who have a genuine interest in being best in class by providing a consistent, exceptional level of service to our guests and fellow team members. Open Hotels Embassy Suites, Raleigh-Durham Airport/Brier Creek Hampton Inn & Suites, Raleigh-Durham Airport/Brier Creek Hilton Garden Inn, Raleigh/Crabtree Valley Hampton Inn & Suites, Raleigh/Crabtree Valley Hampton Inn, Lumberton, NC Hotels Under Development Courtyard by Marriott, Cary/RTP, NC Hilton & Homewood Suites Complex, Raleigh-Durham Airport/Brier Creek Courtyard by Marriott, Raleigh Downtown Visit our Raleigh Hotel websites and search for career opportunities at hotelsinraleighdurham.com
Browse more roles: All Winwood Hospitality Group Inc jobs, hospitality & catering jobs on Recrutus.