Front Office Manager
Not Disclosed•Full-TimeOn-site
location_onHobby Hut Models, 811, North 12th Street, Grand Junction, Mesa County, Colorado, 81501, United States
About the Team
Stonebridge is a privately owned hotel management company and a visionary in the hospitality industry. Guided by the core values of being Dynamic, Deliberate, and Distinct, we are fueled by innovation and precision. With a portfolio of over 160 hotels across the United States, we are committed to providing our guests with experiences that create lifelong memories through travel. We offer extensive growth opportunities for our partners and investors, as well as exceptional career paths for our team members.
About the Role
As the Front Office Manager at Doubletree by Hilton in Grand Junction, Colorado, you will serve as a key leader in our hospitality operations. This role is designed to ensure the seamless execution of guest reception, reservations, and telephone services while maintaining the highest standards of guest satisfaction. You will partner closely with the General Manager to uphold revenue, expense, and quality targets, ensuring that every aspect of the front office operation exceeds both guest and ownership expectations.
In this position, you will not only oversee day-to-day logistics but also cultivate a culture of excellence within the front office department. Your day will involve managing the flow of guests from arrival to departure, ensuring accurate billing and room allocation, and facilitating clear communication between the front office, housekeeping, and other departments. You will also play a vital role in team development by conducting performance appraisals and providing training to help your staff grow.
Hiring Process
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. Stonebridge is committed to finding the right talent to join our team in creating extraordinary experiences.
Equal Opportunity
Stonebridge is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, are conducted without discrimination. Reasonable accommodations will be made for qualified team members with disabilities.
Work location
Work model: On-site
Hobby Hut Models, 811, North 12th Street, Grand Junction, Mesa County, Colorado, 81501, United States
Grand Junction, Colorado
Key Responsibilities
- check_circleOversee day-to-day front office operations including reception, reservations, and telephone services
- check_circleFacilitate effective communication between front office, reservations, and housekeeping departments
- check_circleEnsure accurate posting of guest charges and strict adherence to daily credit control procedures
- check_circleConduct regular performance appraisals and provide training for front office staff
- check_circleMaintain cleanliness and order of all front-of-house areas including the lobby and entrance
- check_circleAddress guest issues and complaints promptly to maintain high satisfaction levels
- check_circleMaximize room occupancy while adhering to established overbooking policies
- check_circleEnsure prompt and courteous guest check-in, room allocation, and check-out procedures
Requirements
- verified3+ years of front office management experience in a hotel environment
- verifiedProficiency in property management systems and financial reporting
- verifiedAbility to analyze financial data including budgets, forecasts, and revenue reports
- verifiedKnowledge of hotel check-in/check-out procedures, billing, and room inventory management
- verifiedPrior experience with Hilton PEP preferred
Nice to Have
Prior experience with Hilton PEP
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401(k) with company matchingcheck_circleWellness support programscheck_circleLife and disability coverageSavings accounts
Similar Job Opportunities
Frequently asked questions about Front Office Manager at Stonebridge
What does a Front Office Manager at Stonebridge do?expand_more
In this Front Office Manager at Stonebridge role, you will oversee day-to-day front office operations including reception, reservations, and telephone services; facilitate effective communication between front office, reservations, and housekeeping departments; ensure accurate posting of guest charges and strict adherence to daily credit control procedures; and conduct regular performance appraisals and provide training for front office staff.
What are the requirements for this Front Office Manager role?expand_more
To qualify for the Front Office Manager at Stonebridge position, applicants should have: 3+ years of front office management experience in a hotel environment; Proficiency in property management systems and financial reporting; Ability to analyze financial data including budgets, forecasts, and revenue reports; Knowledge of hotel check-in/check-out procedures, billing, and room inventory management; and Prior experience with Hilton PEP preferred.
Where is the Front Office Manager role at Stonebridge located?expand_more
Front Office Manager at Stonebridge is based in Hobby Hut Models, 811, North 12th Street, Grand Junction, Mesa County, Colorado, 81501, United States. This is a on-site role.
Is this Front Office Manager job remote, hybrid, or on-site?expand_more
Stonebridge has listed this Front Office Manager role as on-site.
How much experience is required for this Front Office Manager role?expand_more
Front Office Manager at Stonebridge typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Front Office Manager role at Stonebridge?expand_more
Key skills for Front Office Manager at Stonebridge include Property Management Systems; Financial Reporting; and Hilton Pep.
What category does the Front Office Manager role belong to?expand_more
Front Office Manager at Stonebridge is part of the hospitality & catering job category on Recrutus.
About Stonebridge
Stonebridge is a hospitality management firm headquartered in Denver, Colorado, specializing in third-party hotel operations designed to optimize investment portfolios. The company manages a diverse collection of over 160 hotels and more than 24,000 guest rooms spanning 25 states. By leveraging sharp market insights and deliberate operational strategies, Stonebridge achieved an aggregate market share index of 109% across its managed hotels and resorts in 2024.
The organization distinguishes itself by balancing the dedicated attention of a smaller entity with the robust infrastructure of a larger corporation. Its corporate team comprises specialists across 13 in-house disciplines, allowing the company to keep essential services internal. This approach minimizes outsourcing dependencies and ensures complete control over project execution.
Stonebridge serves property owners and investors seeking a right-sized partner capable of delivering exceptional results through a unique blend of focus and comprehensive support. The firm provides both operational solutions for existing assets and opportunities for professionals looking to join its dynamic teams. Through this structured model, the company aims to facilitate success for its clients and employees within the competitive hospitality sector.
Browse more roles: All Stonebridge jobs, hospitality & catering jobs on Recrutus.