This full-time Guest Service Agent role at Home2 Suites or Tru by Hilton in Lumberton, NC, serves as the primary point of contact for guests within the hotel's front office department. The position involves managing check-in and check-out procedures, handling reservations, and resolving guest inquiries to ensure a welcoming atmosphere. Key responsibilities include maintaining guest security, coordinating with housekeeping and engineering teams, and providing local area recommendations. The role appeals to individuals seeking a career in hospitality with a focus on delivering exceptional service and building guest loyalty. The position offers a collaborative team environment where employees contribute to a culture of continuous improvement and operational excellence.