
This temporary remote role involves serving as a Customer Service Representative II for the CDC INFO program, supporting public health inquiries via phone, email, chat, and text. The position requires handling routine and complex calls to provide science-based health information, schedule vaccine appointments, and distribute medical kits while maintaining strict confidentiality. Key responsibilities include utilizing CRM systems to track interactions, adhering to quality assurance metrics, and suggesting process improvements. The role appeals to those seeking to contribute to a vital public health mission with a flexible work arrangement from home. Candidates must be available for shifts between 8:00 am and 8:00 pm EST, Monday through Friday, and possess their own compliant computer equipment and high-speed internet connection.











