
This full-time Customer Service Representative role is based in Rochester and focuses on the billing team within a fast-paced, collaborative environment. The position involves answering inbound phone calls to address customer billing inquiries, empathizing with clients to resolve issues, and collaborating with management on escalations. The role appeals to those seeking a career with a Fortune 100 company, offering opportunities to build professional relationships with a diverse national customer base and grow within a supportive organization. The position requires on-site work in a 24/7 call center setting with flexible shifts including nights, weekends, and holidays.


