Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onBernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
We are a large organization operating 24/7 bustling call centers. Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone.
People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team. You will be talking to many different types of people from across the country, answering inbound phone calls related to billing inquiries, and establishing professional, positive relationships with Spectrum customers.
Hiring Process
We are now hiring for new training classes starting in July 2026. To apply, please ensure you meet the requirement to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to growing a workforce that reflects the customers and communities we serve. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
Bernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
Irving, Texas
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, Customer Service, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
In this Customer Support Representative at Spectrum role, you will answer inbound phone calls from customers related to billing inquiries; establish and grow professional, positive relationships with spectrum customers; empathize with customers while accurately addressing their billing needs; and navigate multiple computer programs to provide account support.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in Bernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States. This is a on-site role.