Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on85, Laney Road, City of Rochester, Monroe County, New York, 14620, United States
About the Team
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We are a large organization operating 24/7 bustling call centers across 41 states, offering a variety of shifts to meet the needs of our diverse customer base.
About the Role
As a Customer Service Representative on our billing team, you will be the voice of Spectrum, answering inbound phone calls related to billing inquiries. You will work in a fast-paced environment alongside a great team of helpful co-workers, navigating multiple computer programs while speaking with customers from across the country.
This role is designed for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators. You will empathize with customers while accurately addressing their billing needs, establishing and growing professional, positive relationships. Success in this environment requires resilience, professionalism, and a commitment to treating others with kindness and respect. Here, employees don't just have jobs; they are building careers within a Fortune 100 company.
Hiring Process & Application
To apply, candidates must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Equal Opportunity & Culture
Spectrum is committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. We are an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background.
Work location
Work model: On-site
85, Laney Road, City of Rochester, Monroe County, New York, 14620, United States
City of Rochester, New York
Key Responsibilities
- check_circleEstablish and grow professional relationships with Spectrum customers
- check_circleAnswer inbound phone calls from customers regarding billing inquiries
- check_circleAddress customer billing needs while maintaining high service standards
- check_circleCollaborate with management on customer issue escalations
- check_circleNavigate multiple computer programs to support customer accounts
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; computer skills; typing skills.
Benefits & Perks
check_circleOpportunities for employment and advancement to grow careerscheck_circleEligibility for additional incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
A Customer Support Representative at Spectrum is responsible for the following: Establish and grow professional relationships with Spectrum customers; Answer inbound phone calls from customers regarding billing inquiries; Address customer billing needs while maintaining high service standards; and Collaborate with management on customer issue escalations.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 85, Laney Road, City of Rochester, Monroe County, New York, 14620, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.