Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onBernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
We are a large organization operating 24/7 bustling call centers. Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
Work location
Work model: On-site
Bernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
Irving, Texas
Key Responsibilities
- check_circleAnswer inbound phone calls from customers related to billing inquiries
- check_circleEstablish and grow professional, positive relationships with Spectrum customers
- check_circleEmpathize with customers while accurately addressing their billing needs
- check_circleNavigate multiple computer programs to provide account support
- check_circleRepresent the company with professionalism and courtesy during all interactions
- check_circleCollaborate with management on customer issue escalations
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office skills; computer skills; typing skills.
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Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, Customer Service, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
Day-to-day, the Customer Support Representative at Spectrum will answer inbound phone calls from customers related to billing inquiries; establish and grow professional, positive relationships with spectrum customers; empathize with customers while accurately addressing their billing needs; and navigate multiple computer programs to provide account support.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in Bernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; Customer Service; and English.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.