
The Customer Experience CCAAS Technology Lead role at Accenture Song involves leading end-to-end delivery of large-scale contact center and cloud-based service solutions for global clients. Key responsibilities include developing comprehensive transformation strategies, managing onshore and offshore project teams, and driving platform migration and rollout initiatives. The position requires aligning technology capabilities with business goals while fostering strong relationships with senior stakeholders. This opportunity appeals to professionals seeking to work within a collaborative, experience-focused culture that prioritizes innovation and meaningful client impact. The role is based near an approved office location with travel required for client support, offering a dynamic environment for those passionate about digital transformation and strategic leadership.











