
This full-time Enterprise Service Desk Associate Technician role supports the Department of the Air Force's IT transformation initiatives within a mission-driven team. The position involves triaging incoming support requests, performing initial troubleshooting to resolve issues on first contact, and escalating complex problems with detailed documentation using ServiceNow. Key responsibilities include categorizing tickets by urgency and contributing to process improvements. The role offers a dynamic 24/7 work environment with hybrid options and up to 10% travel. It is appealing for its culture of integrity, focus on continuous growth, and flexible time off benefits, requiring a Secret clearance and relevant technical experience.




















