Field Support Manager II

About the Organization

The Administrative Office of the Courts serves as the backbone of the Arizona judicial system, ensuring the efficient and fair administration of justice across the state. As a Public Service Loan Forgiveness (PSLF) qualified employer, the organization is committed to public service excellence and supporting the professional growth of its workforce.

About the Role

The Field Support Manager II leads and manages the statewide Desktop Support team within the Information Technology division. This role is critical for ensuring reliable support for deployed technologies, ranging from end-user computing devices and iOS mobile peripherals to complex Audio/Visual systems in courtrooms and hybrid meeting spaces. The position serves as a strategic partner to IT Procurement, overseeing the timely acquisition of equipment and lifecycle planning.

The ideal candidate will champion continuous improvement, process optimization, and automation opportunities. A key focus of this role is driving the adoption of AI-enhanced solutions to improve productivity and the end-user experience. You will act as a liaison with multiple vendors, coordinate projects using standard Project Management Procedures, and monitor operational metrics to generate performance reports. Success in this role requires deep knowledge of collaboration platforms like Teams and Zoom, as well as court-specific recording solutions such as Liberty and FTR.

Hiring Process

To apply for this position, you must use the official application link provided below. Other applications will not be considered.

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The selection process may include computer testing (Word, Excel, PowerPoint, Outlook, proofreading, typing, etc.) and first and/or second round panel interviews. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for special accommodation to participate in the interview process should be made at the time you are contacted to schedule an in-person testing or interview.

Culture & Opportunity

This is a Regular, Full-time, Exempt position eligible for an employee referral incentive payment of $1,000.00 (conditions apply). The organization offers a comprehensive benefits package including health and dental insurance, a retirement plan through the Arizona State Retirement System (ASRS), and accrued vacation and sick leave.

The Court supports work/life balance by offering the option of a full-time or part-time remote work schedule. Remote work is a management option, not an entitlement, and the Court may terminate a remote work agreement at its discretion. The Arizona Supreme Court is an Equal Opportunity Employer and ADA Reasonable Accommodation Employer.