
The Senior Banking Specialist role at StonehamBank serves as a primary point of contact for customers across multiple channels, including phone, video, and digital platforms. Key responsibilities include resolving complex inquiries, performing account maintenance tasks like wire transfers and dispute resolution, and educating clients on digital banking tools. The position also involves acting as branch backup support, conducting outbound retention calls, and referring customers to specialized lending services. This opportunity appeals to those seeking a collaborative culture grounded in community service and trust, offering a chance to work within a team that values professional growth and local engagement. The role is based in Stoneham, Massachusetts, with requirements for Saturday coverage and occasional remote support.












