Sales Support Specialist
Not Disclosed•Full-TimeOn-site
location_on193, East Lewis and Clark Parkway, Clarksville, Clark County, Indiana, 47129, United States
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and proud to deliver best-in-class payment technology and software solutions.
About the Role
We are seeking a dynamic and resourceful Solutions Specialist to support our Merchant Sales Support Team in delivering exceptional service and closing deals efficiently. This role is not a sales position but is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients during both presale and ongoing support phases.
The ideal candidate thrives in a fast-paced environment, is a master multi-tasker, and possesses a deep understanding of payment technologies, implementation processes, and service capabilities. A typical day involves fielding calls from Merchant Sales Reps and resolving a variety of pre- and post-sale inquiries to keep deals moving quickly and seamlessly. You will address questions related to supported products, pricing, system navigation, and required documentation, often managing multiple complex issues at once. The work blends phone support, data validation, and coordination with supporting teams to ensure successful onboarding and ongoing support of merchant accounts.
Every question answered could mean the difference between winning a deal or losing a customer; therefore, precision, urgency, communication, and relationship-building are keys to success in this role. You will report to a Sales Support Supervisor but will work closely with Merchant Sales Representatives and Operational Support teams on a day-to-day basis.
Equal Opportunity
Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Work location
Work model: On-site
193, East Lewis and Clark Parkway, Clarksville, Clark County, Indiana, 47129, United States
Clarksville, Indiana
Key Responsibilities
- check_circlePartner with Merchant Sales Representatives to provide timely answers to solution-related questions
- check_circleAssist in the preparation of proposals, presentations, and solution documentation
- check_circleGuide sales reps through merchant onboarding and implementation processes
- check_circleTroubleshoot issues related to payment platforms, integrations, and service configurations
- check_circleCollaborate with internal teams to resolve complex technical problems
- check_circleTranslate technical capabilities into clear, customer-friendly explanations
- check_circleManage multiple priorities and requests simultaneously with speed and accuracy
- check_circleContinuously improve internal processes and documentation to enhance team efficiency
- check_circleSupport deal closure by addressing technical and operational questions
Requirements
- verified1-3 years of experience in payments, fintech, merchant services, or related fields
- verifiedStrong understanding of payment processing technologies and merchant onboarding
- verifiedExperience with CRM systems, ticketing tools, and collaboration platforms
- verifiedAssociate's degree preferred; equivalent professional experience will also be considered
Nice to Have
Meticulous detail-oriented and organized. Motivated self-starter. Familiarity with APIs, payment gateways, and POS integrations. Experience supporting sales teams in a B2B environment. Ability to translate technical concepts into business value. Experience handling sensitive customer issues confidentially while maintaining a professional Customer Support image.
Benefits & Perks
check_circleMedical, dental, and vision carecheck_circleEAP programscheck_circlePaid time offcheck_circleRecognition programsRetirement and investment options
Similar Job Opportunities
Skills, education and keywords
Skills: Apis, Payment Gateways, Pos Systems, CRM Systems, Ticketing Tools, Collaboration Platforms.
Education: Associate's degree preferred; equivalent professional experience will also be considered.
Frequently asked questions about Sales Support Specialist at Global Payments Inc.
What does a Sales Support Specialist at Global Payments Inc. do?expand_more
Day-to-day, the Sales Support Specialist at Global Payments Inc. will partner with merchant sales representatives to provide timely answers to solution-related questions; assist in the preparation of proposals, presentations, and solution documentation; guide sales reps through merchant onboarding and implementation processes; and troubleshoot issues related to payment platforms, integrations, and service configurations.
What are the requirements for this Sales Support Specialist role?expand_more
To qualify for the Sales Support Specialist at Global Payments Inc. position, applicants should have: 1-3 years of experience in payments, fintech, merchant services, or related fields; Strong understanding of payment processing technologies and merchant onboarding; Experience with CRM systems, ticketing tools, and collaboration platforms; and Associate's degree preferred; equivalent professional experience will also be considered.
Where is the Sales Support Specialist role at Global Payments Inc. located?expand_more
Sales Support Specialist at Global Payments Inc. is based in 193, East Lewis and Clark Parkway, Clarksville, Clark County, Indiana, 47129, United States. This is a on-site role.
Is this Sales Support Specialist job remote, hybrid, or on-site?expand_more
Global Payments Inc. has listed this Sales Support Specialist role as on-site.
How much experience is required for this Sales Support Specialist role?expand_more
Sales Support Specialist at Global Payments Inc. typically requires 1–3 years of relevant experience at the mid level level.
What skills do you need for the Sales Support Specialist role at Global Payments Inc.?expand_more
Key skills for Sales Support Specialist at Global Payments Inc. include Apis; Payment Gateways; Pos Systems; CRM Systems; Ticketing Tools; and Collaboration Platforms.
What education is required for Sales Support Specialist at Global Payments Inc.?expand_more
Educational requirements for this role: Associate's degree preferred; equivalent professional experience will also be considered.
What category does the Sales Support Specialist role belong to?expand_more
Sales Support Specialist at Global Payments Inc. is part of the sales job category on Recrutus.
About Global Payments Inc.
Global Payments Inc. operates within the financial services industry, specializing in payment technology and software solutions. Headquartered in Atlanta, Georgia, the company enables commerce for businesses of all sizes across the globe. Its offerings facilitate seamless payment acceptance, optimize operational efficiency, and enhance client experiences for transactions occurring online, in physical stores, and in hybrid environments. The organization supports a diverse range of clients by providing innovative tools that help enterprises manage their payment ecosystems with confidence.
With a significant global footprint, Global Payments processes trillions in payment volume and handles billions of transactions annually. These operations span more than 175 countries, combining international reach with localized expertise. As a Fortune 500 company and a constituent of the S&P 500 index, the firm maintains a substantial scale in the financial technology sector. The company directs users to its official website for further information and maintains a presence on major social media platforms including X, LinkedIn, and Facebook.
Browse more roles: All Global Payments Inc. jobs, sales jobs on Recrutus.