Vice President, Compliance
Not Disclosed•Full-TimeHybrid
location_onPhoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
About the Global Risk & Compliance Organization
The Global Risk & Compliance Organization (GRC) is an independent risk management function led by the Chief Risk Officer. Our mission is to ensure that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework, perform independent risk management assessments, and continuously monitor risks to protect the company and its customers.
About the Role
This position serves as a critical leadership role within the Global Compliance & Ethics organization. As the Vice President of Compliance for U.S. Credit and Fraud Risk (CFR) and Customer Protection and Risk Operations (CPRO), you will provide independent compliance oversight for these key business units within the Global Services Group. You will lead a team responsible for delivering effective challenge to ensure the business builds, enhances, and maintains a robust framework for compliance with internal policies, laws, and regulations.
In this role, you will partner with business stakeholders to navigate the complexities of the credit lifecycle, from underwriting and eligibility to collections and fraud prevention. Your work ensures that new products, services, and capabilities are launched with appropriate compliance processes and controls in place. You will foster a culture of collaboration, managing relationships across the organization to drive continuous improvement and effective decision-making.
Our Culture and Values
At American Express, our culture is built on a 175-year history of innovation, shared values, and an unwavering commitment to our customers, communities, and colleagues. We operate with a strong risk mindset, upholding our brand promise of trust, security, and service. As part of Team Amex, your voice and ideas matter, and your work makes a tangible impact as we define the future of the company.
We are dedicated to supporting your holistic well-being and career growth. Here, you will find opportunities to learn new skills, develop as a leader, and thrive personally and professionally in an environment that values diversity and inclusion.
Hiring Process
Candidates selected for this role will engage in a structured interview process designed to assess both technical expertise and cultural fit. This typically includes:
- Initial screening and introduction with the hiring team.
- Deep-dive discussions regarding compliance strategy and leadership approach.
- Collaborative sessions with cross-functional stakeholders and subject matter experts.
- Final review and offer discussion.
Equal Opportunity Employer
American Express is an equal opportunity employer. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, protected veteran status, disability, or any other legally protected status. We are committed to building a diverse workforce and an inclusive environment where everyone can succeed.
Work location
Work model: Hybrid
Phoenix City Hall, 200, West Washington Street, Central City, Phoenix, Maricopa County, Arizona, 85003, United States
Phoenix, Arizona
Key Responsibilities
- check_circleLead engagement and effective challenge with business stakeholders on compliance requirements
- check_circleManage a team of compliance professionals to execute the U.S. compliance program
- check_circleManage the compliance issue management process and ensure timely closure of gaps
- check_circleSupport regulatory examinations, internal audit reviews, and compliance monitoring efforts
- check_circleReview and approve quarterly first line of defense test results and action plans
- check_circlePromote industry best practices and incorporate regulatory feedback for continuous improvement
- check_circleParticipate in councils to ensure appropriate compliance controls for new products and services
- check_circleReview and oversee compliance risk management across the entire credit lifecycle
Requirements
- verifiedDeep regulatory knowledge of U.S. credit laws including UDAAP, Reg B, FCRA, FDCPA, TILA (Reg Z), Reg V, Fair Lending, SCRA, MLA, privacy, and emerging AI regulations
Benefits & Perks
check_circle6% Company Match on retirement savings plancheck_circleComprehensive medical, dental, vision, life insurance, and disability benefitscheck_circle20+ weeks paid parental leave for all parentscheck_circleFree financial coaching and financial well-being supportFree access to global on-site wellness centers staffed with nurses and doctors