Member Service Representative (Full-Time)
Not Disclosed•Full-TimeOn-site
location_on100, North Claiborne Avenue, Storyville, New Orleans, Orleans Parish, Louisiana, 70112, United States
About the Role
Navy Federal Credit Union is dedicated to providing members and prospective members with a full range of financial products and services, including depository accounts, lending products, and credit/debit cards. This position serves as a vital entry point for individuals to develop confidence and function independence while performing moderately complex platform banking functions under supervision.
In this role, you will provide basic counseling on available products to meet member needs, assisting them with opening and maintaining deposit accounts, loans, and other financial products. You will process routine transactions such as deposits, withdrawals, loan payments, and check cashing, while ensuring cash and negotiable instruments are handled securely. Beyond transactional duties, you will research and resolve basic account discrepancies, identify opportunities to cross-service products, and enhance member relationships through education. Success in this position requires navigating multiple systems efficiently, maintaining composure in a high-production environment, and supporting team members by sharing knowledge as your experience grows.
Location and Schedule
This position is based at 2290 Coral Sea Street, New Orleans, Louisiana 70114. Hours are available Monday through Saturday, scheduled based on business needs. Please note that based on business requirements, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Application Process
Candidates who complete an application for this position will be sent a required online assessment to the email address listed in the application. It is critical to complete this assessment to ensure your application is considered. If you do not see the email in your inbox, please check your spam and junk folders. For assistance with technical issues regarding the assessment, contact the Infor assessment support team at TSCandidateSupport@Infor.com.
Referral Program
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Work location
Work model: On-site
100, North Claiborne Avenue, Storyville, New Orleans, Orleans Parish, Louisiana, 70112, United States
New Orleans, Louisiana
Key Responsibilities
- check_circleProvide basic counseling on available products and services to meet member needs
- check_circleAssist members with opening and maintaining deposit accounts, loans, and other financial products
- check_circleResearch and resolve basic account discrepancies and service requests
- check_circleIdentify opportunities to cross-service products and enhance member relationships through education
- check_circleEnsure cash and other negotiable instruments are handled properly and securely
- check_circleProcess routine transactions, including deposits, withdrawals, loan payments, and check cashing
- check_circleSupport team members by sharing knowledge and best practices as experience grows
Nice to Have
Working knowledge of deposit and loan products, services, and operational procedures. Experience in customer service, preferably in banking or a financial institution.
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Frequently asked questions about Member Service Representative (Full-Time) at Navy Federal Credit Union
What does a Member Service Representative (Full-Time) at Navy Federal Credit Union do?expand_more
A Member Service Representative (Full-Time) at Navy Federal Credit Union is responsible for the following: Provide basic counseling on available products and services to meet member needs; Assist members with opening and maintaining deposit accounts, loans, and other financial products; Research and resolve basic account discrepancies and service requests; and Identify opportunities to cross-service products and enhance member relationships through education.
Where is the Member Service Representative (Full-Time) role at Navy Federal Credit Union located?expand_more
Member Service Representative (Full-Time) at Navy Federal Credit Union is based in 100, North Claiborne Avenue, Storyville, New Orleans, Orleans Parish, Louisiana, 70112, United States. This is a on-site role.
Is this Member Service Representative (Full-Time) job remote, hybrid, or on-site?expand_more
Navy Federal Credit Union has listed this Member Service Representative (Full-Time) role as on-site.
How much experience is required for this Member Service Representative (Full-Time) role?expand_more
Candidates for Member Service Representative (Full-Time) at Navy Federal Credit Union should have mid level.
What category does the Member Service Representative (Full-Time) role belong to?expand_more
Member Service Representative (Full-Time) at Navy Federal Credit Union is part of the accounting & finance job category on Recrutus.