
This Lead Engineer role within CCaaS Operations focuses on designing and implementing advanced cloud contact center solutions for federal and defense sectors. The position involves leading end-to-end project lifecycles, integrating AI technologies like Amazon Bedrock and Genesys Cloud, and managing complex routing, IVR, and analytics systems. Key responsibilities include mentoring junior developers, translating technical concepts for non-technical stakeholders, and ensuring network resilience through TCP/IP and VoIP expertise. The role appeals to candidates seeking to work with cutting-edge conversational AI in a mission-driven environment. It requires a Public Trust clearance and offers the opportunity to shape scalable, resilient architectures while collaborating with cross-functional IT teams.





















