
This remote Associate Director role within Novartis Neuromuscular leads a large team of Case Managers and Supervisors to manage Patient Support Center operations. The position involves coaching staff, monitoring performance against service level agreements and key indicators, and ensuring strict compliance with healthcare regulations. The role serves as the primary liaison for stakeholders across the patient journey, collaborating with cross-functional teams to optimize program efficiency and patient experiences. This opportunity appeals to leaders seeking to drive operational excellence in a specialized therapeutic area while working with a flexible remote arrangement and a culture focused on innovation and collaboration.























