French Speaking Customer Service Representative

About MCI

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations extending across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company and ranked as the 452nd Fastest Growing Privately Held Company in the USA. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across various brands.

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

About the Role

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will act as the first point of contact, providing professional and efficient support to French-speaking customers across multiple channels. You will assist customers with inquiries, resolve issues, and ensure a positive customer experience.

This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English. You will be part of a team dedicated to delivering exceptional experiences and driving optimal performance for our clients.

Application Process

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Equal Opportunity & Culture

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.