Support Associate Level IV - French Speaking
Not Disclosed•Full-TimeOn-site
location_on1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
About the Team
CGI is one of the largest IT and business consulting services firms in the world. We operate as a collective of "CGI Partners" rather than traditional employees, rooted in ownership, teamwork, respect, and belonging. From day one, you are invited to shape the company's strategy and direction, bringing meaningful insights into action while accessing global capabilities to scale your ideas.
About the Role
This Bilingual Support Associate position is located in Washington, DC, and serves as a critical support pillar for the Customer Service and adjudication departments under the supervision of CGI Management personnel. The role exists to ensure the seamless processing of passport and related documents while providing essential bilingual support to government staff.
In this position, you will act as a bridge between the agency and the public, interfacing directly with applicants at information and will-call counters. Your day involves a blend of high-volume clerical processing and specialized bilingual tasks. You will utilize systems like TDIS-PD and PRISM to manage document batches, imaging, and data entry, while also handling complex inquiries from Congress, the White House, and other government agencies. A key component of the role involves supporting the handling of potentially fraudulent birth documents and assisting in the training of lower-level associates to continuously improve departmental procedures.
Hiring Process & Application
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, or any other legally protected status. CGI provides reasonable accommodations to qualified individuals with disabilities; please contact the CGI U.S. Employment Compliance mailbox with your Position ID if you require an accommodation to apply.
All offers of employment are contingent upon the successful completion of a background investigation, which may include a credit check and a government security investigation. Due to the nature of this government contract, US citizenship and a MRPT clearance are required. Additionally, all candidates must pass a pre-employment language assessment administered by ALTA Language Services, scoring at an Advanced Level in French to remain eligible.
Culture & Commitment
CGI is committed to making it easy to translate military experience and skills, with dedicated resources for veterans and transitioning service members. We do not discriminate against employees or applicants who discuss their pay, ensuring a transparent environment where collective success drives our shared Dream.
Work location
Work model: On-site
1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleTranslate documents and provide French language support for customer service inquiries
- check_circleConduct quality checks on fee information and application completeness for adjudication
- check_circleGenerate mailing labels, fill envelopes, and sort mail for distribution
- check_circleOperate high-speed scanning, mail metering, and biological hood equipment for mail processing
- check_circleProcess, scan, and mail passport applications and related documents using office equipment
- check_circleResearch and resolve undeliverable passport issues and assist applicants with complex inquiries
- check_circleInterface with the public at counters to schedule appointments and review application materials
- check_circleMaintain databases and files for potentially fraudulent birth document cases
- check_circlePerform filing, retrieval, and archiving of application packages and correspondence
- check_circleAssist in training lower-level associates and improving training procedures
Requirements
- verifiedBachelor's Degree or 4 years experience as Support Associate Level II/III or 4 years high-volume data entry experience
- verifiedSix years general office experience
- verifiedFour years experience with MS Word, PowerPoint, Excel, and Outlook
- verifiedAdvanced French proficiency (speaking, reading, writing) per ALTA assessment
- verifiedUS Citizenship
- verifiedMRPT security clearance
Nice to Have
Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
Benefits & Perks
check_circleShare Purchase Plan with dollar-for-dollar company matchcheck_circle401(k) Plan and Profit Participationcheck_circlePaid Time Off (PTO)check_circlePaid Federal Holidayscheck_circleHealth & Welfare Benefits
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Skills, education and keywords
Skills: French, MS Word, MS Power Point, MS Excel, MS Outlook, Tdis-PD, Prism, Data Entry, Document Imaging, Scanning.
Education: Bachelor's Degree or 4 years of experience as a Support Associate Level II or III.
Frequently asked questions about Support Associate Level IV - French Speaking at CGI
What does a Support Associate Level IV - French Speaking at CGI do?expand_more
Day-to-day, the Support Associate Level IV - French Speaking at CGI will translate documents and provide french language support for customer service inquiries; conduct quality checks on fee information and application completeness for adjudication; generate mailing labels, fill envelopes, and sort mail for distribution; and operate high-speed scanning, mail metering, and biological hood equipment for mail processing.
What are the requirements for this Support Associate Level IV - French Speaking role?expand_more
CGI is looking for candidates who meet the following requirements: Bachelor's Degree or 4 years experience as Support Associate Level II/III or 4 years high-volume data entry experience; Six years general office experience; Four years experience with MS Word, PowerPoint, Excel, and Outlook; Advanced French proficiency (speaking, reading, writing) per ALTA assessment; US Citizenship; and MRPT security clearance.
Where is the Support Associate Level IV - French Speaking role at CGI located?expand_more
Support Associate Level IV - French Speaking at CGI is based in 1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States. This is a on-site role.
Is this Support Associate Level IV - French Speaking job remote, hybrid, or on-site?expand_more
CGI has listed this Support Associate Level IV - French Speaking role as on-site.
How much experience is required for this Support Associate Level IV - French Speaking role?expand_more
Support Associate Level IV - French Speaking at CGI typically requires 6+ years of relevant experience at the mid level level.
What skills do you need for the Support Associate Level IV - French Speaking role at CGI?expand_more
Key skills for Support Associate Level IV - French Speaking at CGI include French; MS Word; MS Power Point; MS Excel; MS Outlook; Tdis-PD; Prism; and Data Entry.
What education is required for Support Associate Level IV - French Speaking at CGI?expand_more
Educational requirements for this role: Bachelor's Degree or 4 years of experience as a Support Associate Level II or III.
What category does the Support Associate Level IV - French Speaking role belong to?expand_more
Support Associate Level IV - French Speaking at CGI is part of the customer services job category on Recrutus.
About CGI
CGI, established in 1976, is a global leader in IT services and business consulting, delivering outcomes-focused solutions to optimize client investments. The company specializes in scalable, sustainable strategies that combine global expertise with locally executed IT and consulting services across hundreds of locations. Serving a wide range of industries, CGI prioritizes data-driven insights to address complex challenges and drive measurable results. With a presence in over 40 countries, the firm emphasizes long-term partnerships and adaptive technologies to support evolving business needs. Headquartered internationally, CGI aligns its operations to deliver value through innovation and localized support, reflecting its commitment to client success worldwide.
Browse more roles: All CGI jobs, customer services jobs on Recrutus.